---
title: "19-072 Unified Communications and Contact Centre"
ocid: "ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROTHERHAM METROPOLITAN BOROUGH COUNCIL"
published: "2020-12-13"
---

# 19-072 Unified Communications and Contact Centre

Buyer: ROTHERHAM METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257

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## Summary

The procurement process involves Rotherham Metropolitan Borough Council, seeking solutions under the tender titled "Unified Communications and Contact Centre". Categorised under the installation services of line telephony equipment, the tender is located in Yorkshire and the Humber, United Kingdom. The procurement method employed is selective, specifically a call-off from the G-Cloud 11 framework agreement. Although the tender period ended on 21 August 2019, the contract has been active since its award on 23 August 2019, with a contract value of £2,383,700, scheduled to run until 8 December 2021.

This opportunity opens avenues for businesses specialising in telecommunications and IT services, particularly those offering solutions related to unified communications and contact centres. Established suppliers and larger firms, such as 8X8 UK LIMITED, have competed in this tender, indicating a market inclined towards comprehensive service providers with the capacity for significant projects. With the focus on integrated communication solutions, both new entrants and experienced companies in the telephony sector can find opportunities to collaborate or tender for similar future contracts.

## Notice

Direct Award via G-Cloud 11 Framework reference RM1557

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc0ff3c1-85af-444f-b908-209fcd5722e8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2020 |
| Submission deadline | 21 Aug 2019 |
| Future notice date | Not specified |
| Award date | 22 Aug 2019 |
| Contract period | 9 Dec 2019 - 8 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,383,000 |
| Lots value | Not specified |
| Awards value | £2,383,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROTHERHAM METROPOLITAN BOROUGH COUNCIL |
| Locality | ROTHERHAM |
| Post town | Sheffield |
| Postcode | S60 1AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE34 Rotherham |
| Local authority | Rotherham |
| Electoral ward | Boston Castle |
| Westminster constituency | Rotherham |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 13 Dec 2020 at 14:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc0ff3c1-85af-444f-b908-209fcd5722e8
- 23 Aug 2019 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc0ff3c1-85af-444f-b908-209fcd5722e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc0ff3c1-85af-444f-b908-209fcd5722e8
  13th December 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.rotherham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4b76b78-6ed1-45af-8f4a-81a0197a1257.json.