---
title: "Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector"
ocid: "ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL SAVINGS & INVESTMENTS"
published: "2019-10-04"
---

# Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

Buyer: NATIONAL SAVINGS & INVESTMENTS  
Current stage: Award  
OCID: ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073

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## Summary

The procurement process, initiated by National Savings & Investments (NS&I), seeks to procure "Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector". This tender falls under the business services category and is based in London, England. The procurement stage is currently at the Award phase, having been completed on 4th September 2019, with the contract set to commence on 7th October 2019 and last for a maximum of three years. The indicative budget for this requirement is £210,000 (excluding VAT), with a deadline for submissions that had previously been midday on 19th August 2019.

This tender presents significant opportunities for businesses specialising in market intelligence, digital analytics, and fintech services. Firms with experience in providing competitive analysis and monitoring digital trends in the financial services sector, particularly those with established capabilities in mobile and web applications, would be well-positioned to engage in this opportunity. Small and medium-sized enterprises (SMEs) that can demonstrate innovative approaches and specialised knowledge in this area are particularly encouraged to consider competing for this contract.

## Notice

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector. For the purposes of this tender, NS&I requires the following services: - Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I. - Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I. - Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight. - NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights. - Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I. - NS&I require the supplier to have a secured online platform containing a library of all reports and insights. - NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage. The supplier should be able to provide monitoring over an extensive list of competitors' within the UK and globally. - Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise. Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year. The indicative budget for this requirement is PS210,000 (excluding VAT) over three years. To download the tender documentation and register your interest please visit the NS&I portal: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29350&B=NSANDI. Please note the deadline for submission of tenderers' responses is Midday, 19 August 2019. Additional information: For further information and to download the tender documentation, please visit the NS&I e-sourcing portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI. Any questions relating to this tender must be submitted via the portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI. Please note the deadline for submission of responses is Midday, 19th August 2019.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7bcf6cf-382f-4254-8f92-4ef3d53fbbec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2019 |
| Submission deadline | 19 Aug 2019 |
| Future notice date | Not specified |
| Award date | 3 Sep 2019 |
| Contract period | 6 Oct 2019 - 6 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £66,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL SAVINGS & INVESTMENTS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAPA INTERNATIONAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 4 Oct 2019 at 11:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7bcf6cf-382f-4254-8f92-4ef3d53fbbec
- 23 Jul 2019 at 11:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/099d12e7-6c2b-41fe-aab0-67e9dc41dd49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7bcf6cf-382f-4254-8f92-4ef3d53fbbec
  4th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/099d12e7-6c2b-41fe-aab0-67e9dc41dd49
  23rd July 2019 - Opportunity notice on Contracts Finder
- https://nsandi.eu-supply.com/login.asp?B=NSANDI
  Link to NS&I procurement portal

## Notice URLs

- http://nsandi.com
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29350&B=NSANDI

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073.json.