---
title: "WCC - Contact Centre Telephony"
ocid: "ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2023-04-04"
---

# WCC - Contact Centre Telephony

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9)  
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## Summary

The Warwickshire County Council has awarded a contract for the provision of a Contact Centre telephony solution/service. The procurement method used was a Negotiated procedure without prior publication. The contract value is GBP 755,034.31, and the contract period is from 3rd April 2023 to 2nd April 2027. The tender closed on 21st December 2022, and the service category is Postal and telecommunications services. The contract has been awarded to Britannic Technologies Ltd, a large-scale business based in Guildford, United Kingdom.

This tender presents an opportunity for businesses to provide cloud-based telephony services to Warwickshire County Council. SMEs with expertise in telecom technology integration and omnichannel communication would be well-suited to compete for this contract. The council requires a solution that can integrate with their existing infrastructure and Microsoft Teams, showing potential for long-term collaboration and growth opportunities in the telecommunications sector. Interested businesses should consider the scalability and user requirements outlined in the tender specifications to tailor their proposals accordingly.

## Notice

Warwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution"). The Solution must include the following core requirements: - be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required; - capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs; - able to fully integrate with Microsoft Teams; - capable of delivering omnichannel communications including IVR; - scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. The Solution must further allow select Council users to perform day-to-day administration tasks including: - managing user accounts (where this is not performed through federated ID management); - recording voice messages; - editing form options; and - managing call queues. Additional information: This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe05a755-acf6-4a5e-92ac-961f8a63a98b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2023 |
| Submission deadline | 21 Dec 2022 |
| Future notice date | Not specified |
| Award date | 22 Feb 2023 |
| Contract period | 2 Apr 2023 - 2 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £755,034 |
| Lots value | Not specified |
| Awards value | £755,034 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITANNIC TECHNOLOGIES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 4 Apr 2023 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe05a755-acf6-4a5e-92ac-961f8a63a98b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe05a755-acf6-4a5e-92ac-961f8a63a98b
  4th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9.json.