---
title: "Provision of Microsoft Dynamics Customer Service Enterprise Licences"
ocid: "ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2021-11-11"
---

# Provision of Microsoft Dynamics Customer Service Enterprise Licences

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564.json)

## Summary

The Driver & Vehicle Licensing Agency (DVLA) has completed a procurement process for the "Provision of Microsoft Dynamics Customer Service Enterprise Licences", which falls under the software package and information systems industry category. This contract was awarded on 25 October 2021, with a value of £182,962.78. The contract period runs from 27 October 2021 to 27 October 2022, and the procurement method used was selective, operating under a call-off from the Crown Commercial Service GCloud 12 framework agreement. The procurement process concluded on 22 October 2021.

This tender presents significant opportunities for software companies, particularly those specialising in customer service solutions, to expand their business with government clients. Firms that can deliver comprehensive software packages, particularly those tailored to the public sector and capable of integrating with existing systems, would be well-positioned to compete in future tenders. Given the scale of this contract and the ongoing demand for software innovations in customer service, businesses in this domain could benefit greatly from similar contracts.

## Notice

Awarded contract via Crown Commercial Service GCloud 12 framework agreement for the provision of Microsoft Dynamics 365 Customer Service Enterprise licences.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b437a22-64d4-4ff2-9d8f-5b7c627358ec |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2021 |
| Submission deadline | 22 Oct 2021 |
| Future notice date | Not specified |
| Award date | 24 Oct 2021 |
| Contract period | 26 Oct 2021 - 27 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £182,962 |
| Lots value | Not specified |
| Awards value | £182,962 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Nov 2021 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b437a22-64d4-4ff2-9d8f-5b7c627358ec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b437a22-64d4-4ff2-9d8f-5b7c627358ec
  11th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a509bc3c-a245-4aac-9916-041e3e409564.json.