---
title: "GB-Watford: Out of Hours Call Handling Services"
ocid: "ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WATFORD BOROUGH COUNCIL"
published: "2022-05-24"
---

# GB-Watford: Out of Hours Call Handling Services

Buyer: WATFORD BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3)  
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## Summary

The Watford Borough Council is currently inviting tenders for the "Out of Hours Call Handling Services" contract, which falls within the telephone operator services industry category. This procurement is at the Tender stage, with submissions due by 10:00 on 24th June 2022. The contract is set to commence on 1st August 2022, lasting for two years, with an option to extend for an additional two years. Tenderers should note that the estimated contract value ranges from £25,000 to £50,000, and the services will be delivered in the East of England, UK.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) as well as voluntary and community sector organisations (VCSEs) that specialise in call handling and emergency response services. Companies with experience in providing telephone operator, switchboard, and call centre services are particularly well-suited to compete for this contract. Engaging in this procurement not only supports the local government’s service delivery but also enables businesses to expand their service footprint in the public sector.

## Notice

Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council's contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone worker monitoring service for Council staff if required. This is an open tender with all documents linked to the advertisement. The requirement is for 2 years with an option to extend for a further 2 years. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. All tender information is contained within the Delta Portal and linked to the advert.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63669dac-4bcf-4b79-a660-e5013fd5a7e8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2022 |
| Submission deadline | 24 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2022 - 1 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATFORD BOROUGH COUNCIL |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD17 3EX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Park |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 24 May 2022 at 08:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/63669dac-4bcf-4b79-a660-e5013fd5a7e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/63669dac-4bcf-4b79-a660-e5013fd5a7e8
  24th May 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Watford:-Out-of-Hours-Call-Handling-Services/99BMFYMDVR
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3.json.