---
title: "PR2253 - Digital Ombudsman"
ocid: "ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN"
published: "2025-06-11"
---

# PR2253 - Digital Ombudsman

Buyer: PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1.json)

## Summary

The contracting process for the project titled "PR2253 - Digital Ombudsman" was initiated by the Parliamentary and Health Service Ombudsman, a UK-based organisation located in Manchester. The tender, which falls under the software programming and consultancy services industry category, aimed to improve the casework system with the help of digital technologies. The procurement process, tagged as an 'award', reached completion with the contract being awarded on 21 May 2025, valued at £4,500,000. The contract period extends from 10 June 2025 to 9 June 2027, and it was awarded to Reply Limited, a Small and Medium-sized Enterprise (SME) based in London.

This tender presents an outstanding opportunity for businesses in the software programming and consultancy sector, particularly those with expertise in digital transformation and system enhancement. Given the focus on digital technologies, companies that specialise in innovative tech solutions would find this contract beneficial for showcasing their capabilities and expanding their portfolio. The project highlights the potential for SMEs to engage with significant government contracts, enabling business growth through strategic partnerships with established public institutions.

## Notice

The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca915705-f64f-40f1-9d95-e26ddf4e004b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2025 |
| Submission deadline | 25 Apr 2025 |
| Future notice date | Not specified |
| Award date | 20 May 2025 |
| Contract period | 9 Jun 2025 - 9 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | Not specified |
| Awards value | £4,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3HQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REPLY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 11 Jun 2025 at 08:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca915705-f64f-40f1-9d95-e26ddf4e004b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca915705-f64f-40f1-9d95-e26ddf4e004b
  11th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1.json.