--- title: "HAC5621 Integrated Information, Advice and Advocacy Services (IAA)" ocid: "ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TOWER HAMLETS" published: "2020-02-17" --- # HAC5621 Integrated Information, Advice and Advocacy Services (IAA) Buyer: TOWER HAMLETS Current stage: Tender OCID: ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445.json) ## Summary The London Borough of Tower Hamlets is procuring Integrated Information, Advice and Advocacy (IAA) Services aimed at supporting residents with essential information across health and social care. The tender, identified as HAC5621, is currently in the planning stage and was published on 17th February 2020. Bidders interested in this selective tender process, which operates under a negotiated procedure, must submit their expressions of interest by 20th March 2020. The service delivery is set to commence on 1st October 2020 and will extend until 30th September 2025. The available budget for this contract is up to £3,360,000, and services will be delivered in London, specifically targeting Tower Hamlets residents. This procurement presents a significant opportunity for businesses specialising in health and community services. Companies that can provide high-quality, independent information, advice, and advocacy services are well-suited to compete for this contract. Both small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, particularly those offering innovative solutions that enhance the independence and health of residents in the borough. Engaging with local networks and responding promptly to the outlined requirements may boost potential bidders' chances of success in this tender. ## Notice This procurement aim to secure a competent contractor for the delivery of an integrated Information, Advice and Advocacy (IAA) service for Tower Hamlets residents The service will support the council to manage demand on its adult social care front door and health services by providing free, independent, quality-assured information, advice and advocacy across health, social care and social welfare in order to resolve issues and prevent or delay needs/problems escalating, and support residents to remain independent and healthy. The service will be linked in with preventative services across the borough such as social prescribing, care and community navigators as well as hospitals and others. The IAA service will offer early help and support to residents and carers through: a digital portal, a telephone based triage/information/advice service and face-to-face outreach support. The budget available for this contract is up to PS3,360,000. Additional information: A supplier briefing will take place on Friday 28 February 2020 from 2-4pm at the Professional Development Centre, 229 Bethnal Green Rd, London E2 6AB. Please contact Jahed Mortuza by email to register or for more information at jahed.mortuza@towerhamlets.gov.uk by 4pm, on the 27 February. Bidders should note that This Tender process has been issued by London Borough of Tower Hamlets on in accordance with the Public Contract Regulations 2015 ("the Regulations) Schedule 3 ("Light Touch") services. This Procurement Exercise will therefore be run in accordance with the Public Contracts Regulations 2015 as they apply to "light touch" services. While the Authority is following a process broadly corresponding to an Competitive Procedure with Negotiations under the Public Contracts Regulations 2015 neither that fact nor any other statements, acts or omissions of the Authority in connection with this Procurement Exercise should be taken as indicating that the Authority intends to be bound by the provisions of the Public Contracts Regulations 2015 or the general principles of the Treaty on the Functioning of the European Union to any greater extent than applies by law. Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the opportunity documentation will be available for download. You will be required to complete an online questionnaire. Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12533e6e-8339-42c3-b3f3-cc83a20c6a11 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2020 | | Submission deadline | 20 Mar 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2020 - 30 Sep 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TOWER HAMLETS | | Locality | LONDON | | Post town | East London | | Postcode | E14 2BG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Poplar | | Westminster constituency | Poplar and Limehouse | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85100000 - Health services - 85323000 - Community health services - 98133100 - Civic betterment and community facility support services ## Release History - 17 Feb 2020 at 18:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/12533e6e-8339-42c3-b3f3-cc83a20c6a11 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/12533e6e-8339-42c3-b3f3-cc83a20c6a11 17th February 2020 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=bf6fd463-67f6-e911-80fa-005056b64545 Advert ## Notice URLs - http://www.towerhamlets.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5805805-ac7e-4f8e-b366-c0239fa08445.json.