---
title: "Discovery into how DfE user journeys are presented online"
ocid: "ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2019-03-28"
---

# Discovery into how DfE user journeys are presented online

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998.json)

## Summary

The procurement process conducted by the Department for Education focuses on the discovery of how user journeys are presented online. This tender, titled "Discovery into how DfE user journeys are presented online," falls under the IT services category, specifically consulting, software development, and support services. The contract, valued at £560,000, was awarded to Hippo Digital Ltd and commenced on 25 February 2019, concluding on 24 February 2020. The procurement method used was selective, with a call-off from a framework agreement, and the tender period ended on 8 February 2019.

This tender presents significant opportunities for businesses engaged in digital services, particularly those with expertise in user experience design and digital transformation. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete due to their agility and innovative approaches, which align well with the requirements outlined in this procurement. Companies with a strong capability in applying the Government Digital Service (GDS) Digital Service Standard to enhance digital user journeys would find themselves well-positioned to pursue similar opportunities in the public sector.

## Notice

Requirement for a specialist delivery partner with experience delivering digital services. Ability to meet users' needs in line with the GDS Digital Service Standard to deliver discovery and alpha analysing how DfE should present digital service user journeys and content online.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02127f42-0d4e-41dc-9c09-3c063569ca62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2019 |
| Submission deadline | 8 Feb 2019 |
| Future notice date | Not specified |
| Award date | 22 Feb 2019 |
| Contract period | 25 Feb 2019 - 24 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,000 |
| Lots value | Not specified |
| Awards value | £560,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Mar 2019 at 11:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02127f42-0d4e-41dc-9c09-3c063569ca62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/02127f42-0d4e-41dc-9c09-3c063569ca62
  28th March 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1d3471b-47aa-4d61-bc05-f50089488312
  Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a58dda26-99ea-4d7f-acc1-bf9ff1bbd998.json.