--- title: "The Pensions Ombudsman IT Managed Service" ocid: "ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2017-08-01" --- # The Pensions Ombudsman IT Managed Service Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Tender OCID: ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf.json) ## Summary The Pensions Ombudsman (TPO), part of the Department for Work and Pensions, is seeking an IT Managed Service with a contract value of £1,200,000. This procurement process is currently active and will take place under a selective procurement method, specifically a restricted procedure. The opportunity focuses on multiple high-level service areas including platform management, desktop services, hardware and software support, and compliance. The tender is set to close on 29th August 2017, with the anticipated contract period commencing on 1st December 2017 and running through to 30th November 2021, with an option to extend for a further year. Service delivery will initially occur at TPO's existing office located at 11 Belgrave Road, London, before transitioning to a new Government Hub at 10 South Colonnade, London E14 4PU in April 2018. This tender represents a significant opportunity for IT service providers, particularly those with expertise in managed services, software development, and support. Businesses appropriate for this opportunity include small and medium-sized enterprises (SMEs) that specialise in IT solutions and support, as they are encouraged to apply for this contract. Companies focusing on innovative technology solutions and compliance management will find this contract particularly relevant, as the successful supplier will need to fulfil a diverse array of service requirements while adapting to the upcoming relocation of TPO to its new office in London. ## Notice The Pensions Ombudsman (TPO) has a requirement for an IT Managed Service. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation. In April 2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site (E14). TPO intends to award one contract for a period of 3 years with the option to extend this initial period for a further period of up to 1 year. The estimated value includes the extension period. Additional information: Please refer to the full Contract Notice and Supplier Questionnaire for details of this opportunity. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e0a2b48a-631f-4e73-bf51-e540a17cd8c7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Aug 2017 | | Submission deadline | 29 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2017 - 30 Nov 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | BLACKPOOL | | Post town | Blackpool | | Postcode | FY4 5ES | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD42 Blackpool | | Local authority | Blackpool | | Electoral ward | Stanley | | Westminster constituency | Blackpool South | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 1 Aug 2017 at 15:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e0a2b48a-631f-4e73-bf51-e540a17cd8c7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e0a2b48a-631f-4e73-bf51-e540a17cd8c7 1st August 2017 - Opportunity notice on Contracts Finder - https://dwp.bravosolution.co.uk Link to eSourcing Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf.json.