--- title: "Kingston Council Revenues and Benefits Communications Software" ocid: "ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES" published: "2017-09-15" --- # Kingston Council Revenues and Benefits Communications Software Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES Current stage: Tender OCID: ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93.json) ## Summary The procurement process involves the Royal Borough of Kingston upon Thames seeking a solution for their Revenues and Benefits Communications Software. This tender, titled "Kingston Council Revenues and Benefits Communications Software," is categorised under the software package and information systems industry and is based in Kingston, London. The tender is currently in the active stage and is open for bids until 16th October 2017. The estimated contract value is between £60,000 and £90,000, with the contract period commencing on 1st November 2017 and concluding on 31st October 2020. This tender presents significant opportunities for businesses specialising in IT services and software solutions, particularly those that can provide integrated messaging systems that enhance customer communication. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, especially those capable of supporting the Council's objectives of improving collection rates and reducing operational costs. Firms with innovative approaches to electronic reminder and review notices, as well as those experienced in promoting online self-service, will find this an ideal opportunity to demonstrate their services. ## Notice The Council has a legal obligation to collect council tax and business rates. It currently raises over PS200M each year and the money collected accounts for the main source of the Council's income. As part of this recovery process, as governed by the Local Government Finance Act 1992, the Council issues approximately 30,000 reminder notices for non or late payments of council tax and business rates. All of these notices are issued by post at an approximate cost PS10000 per annum. In addition to this the Council issues a further 2500 review letters to residents in receipt of one of the many discounts and exemptions that residents and business ratepayers may claim to reduce their liability check and confirm ongoing entitlement. Both the issue of reminders and review forms result in increased customer contact by phone and traditional paper mail despite the intensive promotion of online self service options available and cause peaks in the workload which inevitably impact on the overall performance of the operation. One of the key objectives of the Revenue Service is to collect outstanding council tax and business rates in a timely and efficient manner. Early intervention enables the Council to identify customers who are vulnerable or in need of financial assistance and provides more chance of preventing a cycle of debt for our customers which will improve the the Council's income in both the short and long term. The Service managed to achieve its highest ever collection rate for council tax in the last financial year (2016/2017) of 99.02% and is looking to not only sustain and build upon this success but also drive down the costs of collection by reducing postage costs. To fulfill these needs the service now requires an intelligent based fully integrated texting software solution system that will be able to send out tracked electronic reminder and review notices either by text or email that will not only encourage payment but promote and increase the use of self service web based forms in line with the Council's desired channel shift strategy. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2fde638-71cd-4330-9499-ac0eb3c23379 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Sep 2017 | | Submission deadline | 16 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2017 - 31 Oct 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES | | Locality | KINGSTON | | Post town | Kingston upon Thames | | Postcode | KT1 1EU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton | | Local authority | Kingston upon Thames | | Electoral ward | Kingston Town | | Westminster constituency | Kingston and Surbiton | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 15 Sep 2017 at 10:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2fde638-71cd-4330-9499-ac0eb3c23379 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c2fde638-71cd-4330-9499-ac0eb3c23379 15th September 2017 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=9cebf3a1-ff99-e711-80e6-005056b64545 Advert ## Notice URLs - http://www.kingston.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5ced60b-6c5f-4bb5-b750-3a022b0b0c93.json.