--- title: "Cloud Based CRM System" ocid: "ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435.json" source: "Contracts Finder" current_stage: "Award" buyer: "UNITED KINGDOM ATOMIC ENERGY AUTHORITY" published: "2025-02-27" --- # Cloud Based CRM System Buyer: UNITED KINGDOM ATOMIC ENERGY AUTHORITY Current stage: Award OCID: ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435.json) ## Summary The United Kingdom Atomic Energy Authority (UKAEA) has awarded the contract for the procurement of a cloud-based Customer Relationship Management (CRM) system, titled "Cloud Based CRM System", under the industry category of Customer Relation Management software package (CPV code 48445000). The award was given to Prodo Digital Marketing Ltd. The procurement process followed an open procedure and concluded with the award notice published on 27 February 2025. The contract, valued at £360,000 GBP including VAT, entails the provision of the CRM system from 13 January 2025 to 12 January 2027. The system will be primarily used by the Business Development Department of UKAEA, with potential for expansion to other areas throughout the contract's lifecycle. This procurement encompasses delivery to a variety of locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and more. This tender presents significant opportunities for businesses that offer CRM solutions, particularly those capable of providing scalable and flexible systems that can cater to various user requirements. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate, suggesting inclusivity and support for diverse business growth. Businesses specialising in software, digital marketing, or IT infrastructure services would find this tender particularly well-suited to their capabilities, potentially leading to substantial growth through a partnership with a reputable public sector organisation like the UKAEA. ## Notice The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities for collaborations, commercial deals, and inward investment opportunities. Its external stake holders include funding agencies, academic and research institutions, public and private sector entities in the UK and abroad. Flexibility to add additional users/licences and other business areas has been built into the life of the contract on a co-termed basis. Awarded value includes VAT and is based on initial licence purchases of two years, extensions of two + one and mobilisation. This is an award notice only after completion of a Find a Tender compliant exercise and not a call to competition. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1895a33a-c359-499e-a92b-0990d462a6b4 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Feb 2025 | | Submission deadline | 7 Aug 2024 | | Future notice date | Not specified | | Award date | 22 Jan 2025 | | Contract period | 13 Jan 2025 - 12 Jan 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £360,000 | | Lots value | Not specified | | Awards value | £360,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNITED KINGDOM ATOMIC ENERGY AUTHORITY | | Locality | ABINGDON | | Post town | Oxford | | Postcode | OX14 3DB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | South Oxfordshire | | Electoral ward | Sandford & the Wittenhams | | Westminster constituency | Didcot and Wantage | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PRODO DIGITAL MARKETING | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 27 Feb 2025 at 09:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1895a33a-c359-499e-a92b-0990d462a6b4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1895a33a-c359-499e-a92b-0990d462a6b4 27th February 2025 - Awarded contract notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89566&B=UKAEA Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/72814 User / Company ## Notice URLs - http://www.gov.uk/government/organisations/uk-atomic-energy-authority ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5cffc06-678c-4811-9131-55f43f8aa435.json.