---
title: "1718CSTD09 Exploring the impact of HMRC's approach to naming on customer compliance and behavioural change"
ocid: "ocds-b5fd17-a5e66fc3-3ec4-4b92-8e50-fd2c30713256"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5e66fc3-3ec4-4b92-8e50-fd2c30713256"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5e66fc3-3ec4-4b92-8e50-fd2c30713256.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5e66fc3-3ec4-4b92-8e50-fd2c30713256.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-09-27"
---

# 1718CSTD09 Exploring the impact of HMRC's approach to naming on customer compliance and behavioural change

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-a5e66fc3-3ec4-4b92-8e50-fd2c30713256

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## Summary

The procurement process is led by H M Revenue & Customs (HMRC) under the title "1718CSTD09 Exploring the impact of HMRC's approach to naming on customer compliance and behavioural change." This project falls under the research services category and is located in London, United Kingdom. The procurement method utilised is a selective call-off from a framework agreement, with the tender process now complete. The contract commenced on 16th August 2017 and is scheduled to conclude on 19th January 2018. The total contract value is £56,627.

This tender presents significant business growth opportunities for small and medium enterprises (SMEs) specialising in research services, particularly those with expertise in behavioural economics and public policy. Such businesses can leverage their capabilities to contribute meaningful insights into HMRC's programme, enhancing compliance strategies that influence taxpayer behaviours. As HMRC seeks to understand the effectiveness of its naming initiative, businesses equipped to conduct rigorous research and analysis will be well-positioned to compete in similar tenders in the future.

## Notice

HMRC is currently able to name deliberate defaulters under the Publishing Details of Deliberate Defaulters (PDDD) programme. The objective of PDDD is to support HMRC's aim to influence behaviour by encouraging defaulters to engage with HMRC, and to bear down on tax avoidance and evasion by providing an effective sanction for those who deliberately default. This research will inform HMRC's understanding of the effectiveness of PDDD and how well it is meeting it's objective, providing insight on the impact PDDD has had on customers who have been named under the programme, the impact of PDDD as a deterrent for customers at risk of being named if they deliberately default, and the general public's perceptions and awareness of the programme. Additional information: This research was commissioned by a mini competition within the BEIS Research and Evaluation Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/271f5a6f-5902-46ed-8d36-3895333e3782 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2017 |
| Submission deadline | 24 Jul 2017 |
| Future notice date | Not specified |
| Award date | 6 Aug 2017 |
| Contract period | 15 Aug 2017 - 19 Jan 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,627 |
| Lots value | Not specified |
| Awards value | £56,627 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUADRANGLE RESEARCH GROUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 27 Sep 2017 at 16:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/271f5a6f-5902-46ed-8d36-3895333e3782

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/271f5a6f-5902-46ed-8d36-3895333e3782
  27th September 2017 - Awarded contract notice on Contracts Finder

## Provenance

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