---
title: "Call Centre Solution"
ocid: "ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHERN HOUSING"
published: "2024-06-25"
---

# Call Centre Solution

Buyer: SOUTHERN HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d.json)

## Summary

Southern Housing, a UK-based buying organisation, has awarded a contract for a Call Centre Solution valued at £1,941,906. The procurement is in the services category under the tender stage, with the contract period starting on December 2, 2024, and ending on December 1, 2029. The procurement method used was an Open procedure, and the tender closed on November 21, 2023. The solution will be delivered to locations in the South East and London regions.

This tender presents an opportunity for small and medium enterprises (SMEs) in the telecommunications services industry to engage and potentially grow their business. Companies specialising in cloud omni-channel contact centre solutions would find this tender well-suited for their expertise. Interested businesses should take note of the key date for the start of the contract period, as it marks the commencement of the awarded contract.

## Notice

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2024 |
| Submission deadline | 21 Nov 2023 |
| Future notice date | Not specified |
| Award date | 29 Mar 2024 |
| Contract period | 2 Dec 2024 - 1 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,941,906 |
| Lots value | Not specified |
| Awards value | £1,941,906 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHERN HOUSING |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1M 5LA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 25 Jun 2024 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1
  25th June 2024 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN168316
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.southernhousing.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d.json.