---
title: "Information Request Case Management System (i-Case) Renewal"
ocid: "ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2025-11-06"
---

# Information Request Case Management System (i-Case) Renewal

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5.json)

## Summary

Durham County Council has successfully awarded a contract for the renewal of the Information Request Case Management System (i-Case) to Civica UK Limited. This contract falls under the IT services category, including consulting, software development, Internet, and support, and is part of a selective procurement process through a call-off from a framework agreement. The contract commenced on 1st November 2025 and will run until 31st October 2027, with the contract value totalling £132,591. The services will be delivered in England, United Kingdom, with the award notice published on 6th November 2025.

This tender provides an excellent opportunity for businesses involved in IT services to align themselves with public sector projects, particularly those that can expand through public sector partnerships. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs) that specialise in case management systems, would find this contract particularly beneficial for growth. By engaging with such contracts, businesses can demonstrate their capability to support critical public infrastructure, thereby strengthening their market position and credibility.

## Notice

To extend the existing contact with I-Case/Civica for the ongoing supply of an information request case management system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2256f9c3-fea6-4140-8e7b-9855a90f6578 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | 30 Oct 2025 |
| Future notice date | Not specified |
| Award date | 31 Oct 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,591 |
| Lots value | Not specified |
| Awards value | £132,591 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Nov 2025 at 16:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2256f9c3-fea6-4140-8e7b-9855a90f6578

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2256f9c3-fea6-4140-8e7b-9855a90f6578
  6th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5.json.