---
title: "Contract award for the provision of an e-Procurement tool for the Financial Ombudsman Service"
ocid: "ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Financial Ombudsman Service"
published: "2026-10-23"
---

# Contract award for the provision of an e-Procurement tool for the Financial Ombudsman Service

Buyer: Financial Ombudsman Service  
Current stage: Award  
OCID: ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde.json)

## Summary

The Financial Ombudsman Service procured continued provision of the Jaggaer e-procurement platform to support its procurement activities. The requirement covers software licences, hosting, maintenance, upgrades and support services for the platform. This is procurement software (CPV 48490000), delivered for the service in London. The buyer is the Financial Ombudsman Service, which uses the system to manage its procurement activity.

The procurement is complete and was awarded to Bravo Solutions UK Limited on 25 September 2026. The award value is £165,000. The stated contract period runs from 6 November 2026 to 5 November 2032. The buyer made a direct award through the RM6285 framework for Source to Contract Software, Lot 2 – Specialist Software Solutions; the procurement method is recorded as selective. The requirement was presented as one contract, not divided into separate lots. The tender submission deadline was 31 August 2026. The award information does not state an evaluation basis or eligibility conditions. The original description calls the term three years, although the recorded contract dates span six years.

This award shows demand from the Financial Ombudsman Service for continuity of its Jaggaer e-procurement platform, including licensing, hosting, maintenance, upgrades and user support. A credible competitor when this requirement next comes to market would need to demonstrate experience operating and supporting a comparable procurement system over a sustained service period, with the capability to manage hosting, product upgrades and ongoing maintenance alongside software licences. The selected supplier was a large company, while the procurement was marked suitable for SMEs, so smaller specialist software firms may also be relevant if they can provide the required platform and dependable support at the scale of the buyer’s operations. The route used was a call-off from a specialist software framework, making framework access and fit with its scope commercially relevant.

## Notice

Contract award for the continued provision of the Jaggaer e-Procurement platform, including software licences, hosting, maintenance, upgrades and support services to support the Financial Ombudsman Service's procurement activities. The contract is for a period of 3 years and was directly awarded to Bravo Solutions UK Ltd under the Framework Contract with the reference number RM6285 for the provision of Source to Contract Software - Lot 2 - Specialist Software Solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96aac658-71e8-4dcb-885c-29e307608208 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Sep 2026 |
| Contract period | 6 Nov 2026 - 5 Nov 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £165,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Financial Ombudsman Service |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC1M 4AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Bravo Solutions |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48490000 - Procurement software package

## Release History

- 23 Oct 2026 at 15:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96aac658-71e8-4dcb-885c-29e307608208

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96aac658-71e8-4dcb-885c-29e307608208
  23rd October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a62b38e0-5371-48c8-b5ea-1b90c1624fde.json.