--- title: "End-to-End Claims Handling Service" ocid: "ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FSCS" published: "2017-07-25" --- # End-to-End Claims Handling Service Buyer: FSCS Current stage: Tender OCID: ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4.json) ## Summary The Financial Services Compensation Scheme Limited (FSCS) is inviting tenders for an "End-to-End Claims Handling Service" aimed at enhancing customer experience and transforming its outsourcing arrangements. The procurement is currently at the tender stage, with a submission deadline set for 23rd August 2017. This opportunity falls under the financial and insurance services category, with services required across various locations, including the United Kingdom and British Overseas Territories. The contract is anticipated to commence on 1st July 2018 and will continue until 31st March 2023. This tender presents substantial growth opportunities for businesses specialising in claims handling and financial service management. Companies that can deliver comprehensive service management, support services, and optional insurance provision are particularly well-suited for this contract. Additionally, those with expertise in verifying client information and managing portfolios will find this opportunity aligns with their capabilities, as FSCS seeks to establish fewer but stronger partnerships to drive value. ## Notice The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: * Service Management Services * Support Services * Deposit Services * Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: * Insurance Provision Services; * Identification and Verification Tool; * Portfolio Management Tool * Physical Storage * Default Investigation Services * Thematic Issues Resolution The full description can be obtained from the OJEU notice Additional information: Information on the value of the contract can be obtained from the tender documents. FSCS intends to use an eTendering system for this process. To express interest and access the content. - Click the 'Express Interest' button at the top of the page. - to view the relevant documents please follow the steps below: 1. Register your company on FSCS eTendering portal (this is only required once) - Browse to the eTendering Portal https://fscs.bravosolution.co.uk/web/login.html and click the link to register - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the Market Sounding - Login to the portal with the username/password - Click the 'ITTs Open To All Suppliers' link. (This opportunity is open to any registered supplier) - Click on the relevant PQQ i.e.FSCS 301 End to End Claims Handling Services' ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b7a4d199-d032-4f38-930f-03a020140050 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jul 2017 | | Submission deadline | 23 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2018 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FSCS | | Locality | LONDON | | Post town | Central London | | Postcode | EC3A 7QU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Portsoken | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services ## Release History - 25 Jul 2017 at 15:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b7a4d199-d032-4f38-930f-03a020140050 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b7a4d199-d032-4f38-930f-03a020140050 25th July 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://fscs.bravosolution.co.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4.json.