---
title: "Generative AI for customer contact - Live Trials"
ocid: "ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2026-01-23"
---

# Generative AI for customer contact - Live Trials

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802.json)

## Summary

The procurement process titled "Generative AI for customer contact - Live Trials" was conducted by the Department for Environment, Food & Rural Affairs (DEFRA) in the United Kingdom. The process, falling under the industry category of General Management Consultancy Services, has completed its award stage as of 23 January 2026. The procurement was conducted using a selective method as a call-off from a framework agreement. The contract period extends from 26 January 2026 to 12 June 2026, addressing service needs across multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The total value of the awarded contract is £405,400.

This procurement project presents significant opportunities for businesses involved in the development and implementation of Generative AI solutions. It is particularly suitable for companies with expertise in innovative digital technologies and customer service enhancement. Even though the suitability criteria do not explicitly favour SMEs or VCSEs, businesses with frameworks in place can efficiently leverage their resources to engage in live trials and contribute to groundbreaking AI advancements in the public sector. Methods Business and Digital Technology Ltd. has been identified as the supplier, showcasing possibilities for partnerships and collaborations with tech firms capable of delivering complex AI-driven projects.

## Notice

Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/016fd124-31f6-41f7-94cc-6db8974eb6a4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2026 |
| Submission deadline | 23 Jan 2026 |
| Future notice date | Not specified |
| Award date | 23 Jan 2026 |
| Contract period | 26 Jan 2026 - 12 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £405,400 |
| Lots value | Not specified |
| Awards value | £405,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 23 Jan 2026 at 15:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/016fd124-31f6-41f7-94cc-6db8974eb6a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/016fd124-31f6-41f7-94cc-6db8974eb6a4
  23rd January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802.json.