---
title: "Out of Hours Library Service"
ocid: "ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF PLYMOUTH"
published: "2018-10-01"
---

# Out of Hours Library Service

Buyer: UNIVERSITY OF PLYMOUTH  
Current stage: Award  
OCID: ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a)  
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## Summary

The University of Plymouth has completed the procurement process for the "Out of Hours Library Service," which falls under the library services industry category. This tender was initiated as an open procedure and encompasses a contract period starting from 1st September 2018 to 31st August 2023. The total contract value is estimated at £400,000, with the procurement process concluded on 2nd August 2018. The services are to be delivered in the South West region of the United Kingdom, specifically at the University’s premises located in Plymouth.

This tender presents a significant growth opportunity for small and medium-sized enterprises (SMEs) specialising in library and digital support services. Organisations capable of providing comprehensive out-of-hours assistance and IT support, particularly those with experience in managing library services and customer queries, are well-suited to compete. Companies with the ability to deliver efficient, year-round services in line with the University’s operational demands will find this contract aligns well with their service offerings.

## Notice

Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services. The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service. Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time (x37 weeks) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00. During vacations (15 weeks) the whole working period is 'sole working'. For full access to the documents please register on: https://in-tendhost.co.uk/plymouthuni

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7302b47d-5b4d-4e72-ac1e-5839d17f5829 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2018 |
| Submission deadline | 2 Aug 2018 |
| Future notice date | Not specified |
| Award date | 20 Aug 2018 |
| Contract period | 31 Aug 2018 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF PLYMOUTH |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL4 8AA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Drake |
| Westminster constituency | Plymouth Sutton and Devonport |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REASSURANCE RESOURCE MANAGEMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79992000 - Reception services

## Release History

- 1 Oct 2018 at 10:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7302b47d-5b4d-4e72-ac1e-5839d17f5829
- 5 Jul 2018 at 13:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/da75722b-d70a-4db0-ade1-e31572ddd745

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7302b47d-5b4d-4e72-ac1e-5839d17f5829
  1st October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/da75722b-d70a-4db0-ade1-e31572ddd745
  5th July 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/plymouthuni

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a.json.