---
title: "ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services"
ocid: "ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ACCENT HOUSING"
published: "2023-11-22"
---

# ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Buyer: ACCENT HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a.json)

## Summary

The procurement process for the provision of Out of Hours, Scheduled and Overflow Contact Centre Services was carried out by Accent Housing, a contracting authority based in Shipley, England. The contract falls under the industry category of Postal and Telecommunications Services. The tender was in the award stage, with a contract value of £249,500 GBP. The tender period ended on 14th August 2023, and the contract is set to run from 26th October 2023 to 25th October 2026.

This tender presents an opportunity for businesses, especially those with experience in providing out of hours contact centre services, to engage with Accent Housing. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract terms include the initial term of 36 months with possible extensions, offering a stable and potentially long-term business relationship. Businesses adept at quality service delivery, strong contract management practices, and competitive pricing strategies are well-suited to compete for this opportunity.

## Notice

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2023 |
| Submission deadline | 14 Aug 2023 |
| Future notice date | Not specified |
| Award date | 17 Sep 2023 |
| Contract period | 25 Oct 2023 - 25 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,500 |
| Lots value | Not specified |
| Awards value | £149,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7SW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 22 Nov 2023 at 09:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee
  22nd November 2023 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=9b28ae7e-4326-ee11-8123-005056b64545
  Advert

## Notice URLs

- http://www.accentgroup.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a.json.