---
title: "GB-Solihull: Customer Survey System"
ocid: "ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PLATFORM HOUSING LTD"
published: "2021-05-20"
---

# GB-Solihull: Customer Survey System

Buyer: PLATFORM HOUSING LTD  
Current stage: Award  
OCID: ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f

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## Summary

Platform Housing Ltd is seeking tenders for a Customer Survey System as part of a public procurement process in the services industry, specifically focusing on enhancing customer satisfaction. This tender process was completed on 14 May 2021, and the awarded contract is valued at £90,000, with the contract period starting on 1 June 2021 and running until 31 May 2023. The customer survey system should provide actionable insights and be capable of delivering feedback through multiple channels. The procurement was conducted through a tendering process and is suitable for small and medium-sized enterprises (SMEs), located in the West Midlands, United Kingdom.

This opportunity allows SMEs specialising in customer feedback systems or data analytics to expand their business by offering innovative and comprehensive solutions that meet the tender requirements. The project’s emphasis on a multi-channel approach is a chance for businesses to leverage their expertise in technology and customer insights, ensuring they can compete effectively. Companies with experience in developing customer satisfaction surveys or related platforms would be particularly well-suited to participate in this tender.

## Notice

Platform Housing requires a customer survey system which doesn't just drive customer feedback but also provides actionable insight to allow Platform to address any identified failings. The solution must be truly omni-channel, being able to provide only a few feedback route i.e. email and text message, just won't be satisfactory. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09d9c2b1-4492-40c7-ad41-1273e8fa1c4a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 13 May 2021 |
| Future notice date | Not specified |
| Award date | 13 May 2021 |
| Contract period | 31 May 2021 - 31 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLATFORM HOUSING LTD |
| Locality | SOLIHULL |
| Post town | Birmingham |
| Postcode | B37 7YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLATFORM HOUSING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 20 May 2021 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09d9c2b1-4492-40c7-ad41-1273e8fa1c4a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09d9c2b1-4492-40c7-ad41-1273e8fa1c4a
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=595282863
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f.json.