---
title: "Provision of a Domestic Abuse Case Management System"
ocid: "ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WARRINGTON BOROUGH COUNCIL"
published: "2023-11-22"
---

# Provision of a Domestic Abuse Case Management System

Buyer: WARRINGTON BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1.json)

## Summary

The Warrington Borough Council is seeking bid submissions for the "Provision of a Domestic Abuse Case Management System" as a cloud-based Software-as-a-Service solution. The contract is for an initial 36 months with the option to extend. The tender deadline is 8th December 2023, and the contract period is from 1st February 2024 to 31st January 2027.

This opportunity is suitable for businesses providing software support, implementation, and supply services. Small and medium-sized enterprises (SMEs) are encouraged to participate. The Council will only address queries raised on The Chest platform, offering a growth opportunity for businesses in the software services industry.

## Notice

Warrington Borough Council (the "Council") is pleased to invite bid submissions for the provision and support of a new Domestic Abuse Case Management System (the "Solution") delivered as a cloud-based Software-as-a-Service (SaaS) solution. The Solution shall support the delivery of domestic abuse advice and prevention, by providing a comprehensive case management system, including (but not limited to): * support for the typical case management lifecycle, such as from case creation with a unique reference number, through update, resolution, closure and archive; * case management features and tools that help the officer effectively manage their caseload, such as work queues, individual work trays, case assignment, alerts, notifications, tasks, scheduled events, case status, automated escalations; * tools available to the manager to monitor and improve performance on cases; * support for case notes and multiple investigations; * support for case sign-off by managers; * correspondence by letters, text messages and emails (both pre-worded and customisable) * client/ contact management. The Contract shall be for an initial term of thirty-six (36) months with the option to extend for two (2) periods of twelve (12) months at the Council's discretion. To ensure that everything is logged and audited, only correspondence, questions and clarifications raised in The Chest will be addressed by the Council. The Council will not respond to any e-mails, letters or telephone calls regarding this opportunity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8602bbb7-40b1-4fcd-8873-e5024e20f470 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2023 |
| Submission deadline | 8 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2024 - 31 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARRINGTON BOROUGH COUNCIL |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA1 2NT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Bewsey and Whitecross |
| Westminster constituency | Warrington South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72263000 - Software implementation services
- 72268000 - Software supply services

## Release History

- 22 Nov 2023 at 11:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8602bbb7-40b1-4fcd-8873-e5024e20f470

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8602bbb7-40b1-4fcd-8873-e5024e20f470
  22nd November 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=d5b123a8-6485-ee11-8125-005056b64545
  Advert

## Notice URLs

- http://www.warrington.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1.json.