---
title: "Digital User Testing"
ocid: "ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2022-01-13"
---

# Digital User Testing

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535.json)

## Summary

The public procurement process involves the Financial Services Compensation Scheme Limited, seeking to conduct "Digital User Testing" to evaluate the impact of recent website changes on user experiences. This contract falls under the research services category (CPV: 73110000) and is located in London, England. The procurement was completed following a selective method via a call-off from a framework agreement. The award date was on 26 November 2021, while the contract period commenced on 24 January 2022 and is set to conclude on 4 March 2022. The total contract value is £33,100.

This tender presents opportunities for businesses to expand their client base, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) engaged in user experience research and testing services. Companies with expertise in digital optimisation and qualitative research methodologies would be well-positioned to compete for similar contracts, enabling them to leverage their skills and experience in enhancing user journeys on digital platforms.

## Notice

We are re-testing the core user journeys on our website to see how the changes we made since the last user testing have impacted users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c208b4f-585a-429f-a125-0c756eab11a5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2022 |
| Submission deadline | 24 Nov 2021 |
| Future notice date | Not specified |
| Award date | 26 Nov 2021 |
| Contract period | 24 Jan 2022 - 4 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,000 |
| Lots value | Not specified |
| Awards value | £33,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKET & OPINION RESEARCH INTERNATIONAL |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 13 Jan 2022 at 21:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c208b4f-585a-429f-a125-0c756eab11a5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c208b4f-585a-429f-a125-0c756eab11a5
  13th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a6ccef6f-f10e-4ca6-96e4-be4a99650535.json.