---
title: "WHHT- Supply of Patient and Staff Experience Surveys"
ocid: "ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE NHS PROCUREMENT"
published: "2017-05-24"
---

# WHHT- Supply of Patient and Staff Experience Surveys

Buyer: HERTFORDSHIRE NHS PROCUREMENT  
Current stage: Award  
OCID: ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1

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## Summary

The procurement process involves Hertfordshire NHS Procurement as the buying organisation, seeking to procure "Supply of Patient and Staff Experience Surveys" for the healthcare sector. This project, classified under customer survey services (CPV code: 79342310), is located in the East of England. The tender, which has been completed, initially closed on 15 June 2016, with the contract period commencing on 3 October 2016 and concluding on 2 October 2018. The contract value was set at £70,000, with a minimum value of £55,000, and was awarded to Optimum Contact Ltd on 20 September 2016.

This tender represents a significant opportunity for businesses specialising in customer survey services, particularly those focusing on healthcare institutions. Small and medium-sized enterprises (SMEs) can leverage this chance, given the project's encouragement of SME participation. Competing firms should have strong capabilities in data collection and analysis, experience in client-oriented survey methodologies, and a deep understanding of patient and staff preferences in healthcare settings, which are crucial for enhancing service delivery within the NHS.

## Notice

Supply of Patient & Staff Experience Surveys at West Hertfordshire Hospitals NHS Trust (WHHT)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dd1c54a9-3934-406c-85eb-6151ca87b92c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2017 |
| Submission deadline | 15 Jun 2016 |
| Future notice date | Not specified |
| Award date | 19 Sep 2016 |
| Contract period | 2 Oct 2016 - 2 Oct 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE NHS PROCUREMENT |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPTIMUM CONTACT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 24 May 2017 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dd1c54a9-3934-406c-85eb-6151ca87b92c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dd1c54a9-3934-406c-85eb-6151ca87b92c
  24th May 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hertsprocurement.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a6d050bb-ddf1-4010-9227-aec8e158bdc1.json.