---
title: "Virtual Response Software"
ocid: "ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR DYFED POWYS"
published: "2025-05-28"
---

# Virtual Response Software

Buyer: POLICE AND CRIME COMMISSIONER FOR DYFED POWYS  
Current stage: Award  
OCID: ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9.json)

## Summary

The Police and Crime Commissioner for Dyfed Powys has completed the procurement process for a Virtual Response Software solution, aimed at enhancing virtual communication with victims of domestic abuse and potentially extending to other areas of the force. This project falls under the industry category of software package and information systems, with a primary delivery location set in Wales, United Kingdom. Dyfed Powys Police initiated an open procurement procedure below the threshold, and the contract has been awarded to GoodSAM Limited, a small to medium enterprise (SME), for a value of £45,000. The award date was 28th May 2025, and the contract period is from 1st June 2025 to 31st May 2026, following the completion of the tender phase which ended on 1st May 2025.

This tender presents substantial opportunities for SMEs specialising in software solutions that enable virtual communication platforms. It offers potential growth and partnership opportunities, especially for businesses aiming to develop technological solutions for law enforcement. The focus on aiding victims of domestic abuse signifies a niche area where software providers can not only expand their market but also contribute to societal wellbeing through innovative solutions. Given the preferences for SMEs in this procurement process, businesses within this scale can expect competitive access to similar future opportunities, emphasizing technological innovation and user-centric design tailored to public service needs.

## Notice

Virtual Response Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5e1b825a-986f-4186-bfea-bd017faa20bc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 22 Jun 2023 |
| Contract period | 31 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | £45,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR DYFED POWYS |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 2PF |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Llangunnor |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOODSAM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 May 2025 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5e1b825a-986f-4186-bfea-bd017faa20bc
- 15 Aug 2023 at 14:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee9c4855-b2af-461e-892b-e56e58c10c0a
- 31 May 2023 at 15:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bfc8bb47-2ac7-4237-9268-577c6db07d7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5e1b825a-986f-4186-bfea-bd017faa20bc
  28th May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ee9c4855-b2af-461e-892b-e56e58c10c0a
  15th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bfc8bb47-2ac7-4237-9268-577c6db07d7e
  31st May 2023 - Opportunity notice on Contracts Finder
- https://etenderwales.bravosolution.co.uk/web/login.shtml
  tender system reference itt_103115

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7041329-ab3a-484c-9336-13dcbd2d06b9.json.