--- title: "SDC - UBUS Booking Centre (CANCELLED)" ocid: "ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE" published: "2020-03-25" --- # SDC - UBUS Booking Centre (CANCELLED) Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE Current stage: Tender OCID: ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403.json) ## Summary Stratford-on-Avon District Council is currently initiating a tender for the SDC - UBUS Booking Centre, targeting the transport services industry, specifically focused on community transport booking facilities. The procurement is classified under the CPV code 79512000, which pertains to call centre services, and is being conducted through an open procedure below the threshold. The tender period concludes on 9th April 2020, while the contract period is set to commence from 20th July 2020 and will last until 21st July 2023. The service delivery address is in Stratford-Upon-Avon, within the West Midlands region, UK, with potential fluctuations in demand anticipated due to service expansions. This tender represents a significant opportunity for businesses within the service sector, particularly those specialising in transport logistics or booking systems. Companies with capabilities in providing call centre services and scheduling software for community transport services would be particularly well-suited to compete for this contract. Additionally, small and medium-sized enterprises (SMEs) are encouraged to apply, given the determination of the buyer to support suitable local providers that can effectively meet the enhanced demand projected for the UBUS service. ## Notice Stratford-on-Avon District Council is seeking an organisation to provide a booking centre facility for the UBUS dial a ride community transport service to enable registered UBUS users to book their journey on the service. The booking centre will operate between the hours of 0800 and 1830 Monday - Friday. Appropriate route scheduling software will be necessary to determine routes for five vehicles. As the expanded UBUS service will allow same day bookings where possible, the provider will supply equipment for each of the five UBUS vehicles so any alterations to schedules are received immediately by drivers. There are currently 30 calls per day approximately. It is anticipated the new UBUS service will have higher demand than the current service as it will operate longer hours and accept concessionary bus passes. It is difficult to predict what the demand will be on the new service. With changes proposed to some local Flexibus services within the District, and having reviewed the passenger figures of those services, if we assume all affected Flexibus passengers register with UBUS and make a minimum of one return journey per week, there could be an additional 60 calls per week. This does not take into account other potential users who may now be attracted to the service as they can use their concessionary pass. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2adf46b6-8a95-48b4-8267-2f7c310dd50f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Mar 2020 | | Submission deadline | 9 Apr 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Jul 2020 - 21 Jul 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE | | Locality | WARWICKSHIRE | | Post town | Coventry | | Postcode | CV37 6HX | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG13 Warwickshire CC | | Local authority | Stratford-on-Avon | | Electoral ward | Stratford Guildhall & Bridgetown | | Westminster constituency | Stratford-on-Avon | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 25 Mar 2020 at 10:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2adf46b6-8a95-48b4-8267-2f7c310dd50f - 17 Mar 2020 at 12:04 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2adf46b6-8a95-48b4-8267-2f7c310dd50f - 10 Mar 2020 at 16:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2adf46b6-8a95-48b4-8267-2f7c310dd50f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2adf46b6-8a95-48b4-8267-2f7c310dd50f 25th March 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/csw-jets/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7098698-f972-4371-8a72-aecb55418403.json.