---
title: "HMCTS User-Centred Design Services"
ocid: "ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2025-08-22"
---

# HMCTS User-Centred Design Services

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2.json)

## Summary

The procurement process titled "HMCTS User-Centred Design Services" was initiated by the Ministry of Justice, a government department located at 102 Petty France, London. This procurement falls under the industry category of software programming and consultancy services, with a CPV classification code of 72200000. It covered numerous regions including the United Kingdom, British Overseas Territories, and other locations worldwide. The procurement was conducted through a selective method as a call-off from the CCS Framework, specifically DOS6 Lot 1. The process is complete with the award date recorded as 23rd July 2025. The contract period is from 30th June 2025 to 29th June 2027, and the total contract value awarded was £7.5 million.

This procurement presents substantial opportunities for businesses specialising in service design, interaction design, content design, and user research. Companies that are small to medium-scale enterprises (SMEs) could find this contract particularly favourable, given the project's scope and value. The contract's requirements for a managed service suggest opportunities for firms offering high-quality consultancy services in these areas. Businesses with a strategic interest in public sector projects, particularly within the justice sector, could leverage this opportunity to expand their portfolio and enhance their expertise within this industry category.

## Notice

Provision of a managed service to ensure that high quality service design, interaction design, content design and user research is carried out. Route to Market - CCS Framework - DOS6 Lot 1 Additional information: Redacted Contract attached

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/471ce7b4-87d0-47fc-aaa3-1b5e48fee3b1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2025 |
| Submission deadline | 17 Mar 2025 |
| Future notice date | Not specified |
| Award date | 22 Jul 2025 |
| Contract period | 29 Jun 2025 - 29 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000,000 |
| Lots value | Not specified |
| Awards value | £7,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENGINE PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 22 Aug 2025 at 12:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/471ce7b4-87d0-47fc-aaa3-1b5e48fee3b1
- 21 Aug 2025 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/471ce7b4-87d0-47fc-aaa3-1b5e48fee3b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/471ce7b4-87d0-47fc-aaa3-1b5e48fee3b1
  22nd August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2052f944-2a7b-47f6-878c-823446c872b4
  Redacted contract as agreed with supplier.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a71aae73-3166-40fd-a7e8-50363eb373d2.json.