---
title: "DWP Omnichannel Feasibility and Discovery"
ocid: "ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-03-21"
---

# DWP Omnichannel Feasibility and Discovery

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7.json)

## Summary

The Department for Work and Pensions conducted a recent tender titled "DWP Omnichannel Feasibility and Discovery", focused on enhancing customer tracking across existing channels. This procurement, classified under Information Technology Services, had a total value of £267,939 and took place in Blackpool, England. The procurement process utilised a selective method through a call-off from a framework agreement, with the contract period spanning from 23 December 2021 to 4 April 2022. The tender period ended on 30 November 2021.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those with expertise in customer experience and omnichannel solutions. Businesses that can offer innovative approaches to customer tracking and data integration may find this an advantageous competitive space, as the contracting authority seeks to modernise its existing channels and improve future service delivery.

## Notice

Discovery around how we track customers across our existing channels and what should this look like for the future.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2022 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | 23 Dec 2021 - 4 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £267,939 |
| Lots value | Not specified |
| Awards value | £267,939 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 21 Mar 2022 at 15:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f
- 21 Mar 2022 at 11:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f
- 15 Mar 2022 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f
  21st March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7664bd07-e11e-41ba-bd71-0eacce1c5ac0
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/851d863b-a1c8-401d-96b4-8e5dbaae76ec
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7.json.