---
title: "Service Matter Expert to assist with Service desk contract renewal"
ocid: "ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2022-04-21"
---

# Service Matter Expert to assist with Service desk contract renewal

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8

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## Summary

The National Audit Office is seeking a Service Management consultant through a completed tender titled "Service Matter Expert to assist with Service desk contract renewal". This procurement, classified under systems and technical consultancy services, was conducted through a selective method, specifically a call-off from a framework agreement. The tender period concluded on 14 January 2022, with a contract valued at £40,000, beginning on 14 February 2022 and ending on 13 February 2023. The primary location for this service is London, with the postal code SW1W 9SP.

This contract presents an opportunity for small and medium-sized enterprises (SMEs) with expertise in service management consultancy, particularly those familiar with contract renewals and IT transformation projects. Businesses that can effectively contribute to the production of Invitation to Tender (ITT) documents would be well-positioned to benefit from similar upcoming tenders in the public sector, fostering growth and expansion in the competitive landscape of public procurement.

## Notice

Supply of Service Management consultants to assist with the production of the ITT for the Service desk renewal project

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d639a5e-873f-4281-85b9-fa08c9a6d092 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 28 Jan 2022 |
| Contract period | 14 Feb 2022 - 13 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDROCK CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 21 Apr 2022 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d639a5e-873f-4281-85b9-fa08c9a6d092

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d639a5e-873f-4281-85b9-fa08c9a6d092
  21st April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7210fdf-33fc-4ab1-bb21-7c671c795af8.json.