--- title: "NHS 111 Service (Midlands Region) - Market Engagement" ocid: "ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2023-03-21" --- # NHS 111 Service (Midlands Region) - Market Engagement Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Planning OCID: ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7248550-7324-40cc-9a33-dbb80263a7ea.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit is planning a procurement process titled "NHS 111 Service (Midlands Region) - Market Engagement" in the health services industry category. The procurement stage is currently in the planning phase, with an engagement end date set for April 14, 2023. The tender aims to procure NHS 111 services for the West and East Midlands regions, including Staffordshire and Stoke. Providers are invited to a market engagement event on April 20, 2023, in central Birmingham. The service is expected to handle approximately 5.5 million calls per year and offers a 5-year contract with a 2-year extension option. This tender by the NHS offers opportunities for businesses in the health services sector to engage in delivering NHS 111 services in the Midlands region. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialize in health services provision could be well-suited to compete. The tender process is focused on achieving nationally and regionally mandated Key Performance Indicators (KPIs) and quality measures to deliver a safe, patient-focused service. Businesses that can deliver efficient clinical assessment, primary care referral services, and pathways for non-emergency care could find this opportunity suitable for growth and collaboration with NHS entities and local authorities. ## Notice *Market engagement only* NHS Black Country ICB and NHS Derby and Derbyshire ICB intend to undertake a procurement process for NHS 111 services to cover the West and East Midlands regions (including Staffordshire and Stoke) on behalf of themselves and the following Integrated Care Boards: *NHS Birmingham and Solihull ICB *NHS Coventry and Warwickshire ICB *NHS Herefordshire and Worcestershire ICB *NHS Leicester, Leicestershire and Rutland ICB *NHS Lincolnshire ICB *NHS Northamptonshire ICB *NHS Nottingham and Nottinghamshire ICB *NHS Shropshire and Telford and Wrekin ICB *NHS Staffordshire and Stoke-on-Trent ICB Providers are invited to a market engagement event on the morning of the 20th April 2023 in central Birmingham. Further details will be communicated to registered providers. NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities. Further objectives of the service will be to: * Achieve nationally and regionally mandated KPIs and quality measures. * Expedite patient access to appropriate end point services. * Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact. * Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS)). * Nurture a culture of self-help, education and self-management. * Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care. * Ensure early identification of calls that would benefit from access to a clinical adviser. * Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients' care where additional or specialist care is required. * Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway. * Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services. It is anticipated that the service will receive circa 5.5m calls per annum, Midlands wide. Contract duration 5 years + 2-year extension option. This PIN relates to services within scope of Schedule 3. The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services ("Light Touch Regime"). To register: Link/address: "https://health family.force.com/s/Welcome" Project reference: C152296 "NHS 111 Service (Midlands Region) - Market Engagement". ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/220dfac3-2e80-4331-bc4a-88bb2fae66e9 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Mar 2023 | | Submission deadline | Not specified | | Future notice date | 14 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | WOLVERHAMPTON | | Post town | Wolverhampton | | Postcode | WV1 1SH | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG39 Wolverhampton | | Local authority | Wolverhampton | | Electoral ward | St Peters | | Westminster constituency | Wolverhampton West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 21 Mar 2023 at 09:18 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/220dfac3-2e80-4331-bc4a-88bb2fae66e9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/220dfac3-2e80-4331-bc4a-88bb2fae66e9 21st March 2023 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d401a97-670b-4cdb-988f-9745321dfa82 NHS Derby & Derbyshire ICB Address details ## Notice URLs - https://health ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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