--- title: "Welcome Ambassadors Programme" ocid: "ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9.json" source: "Contracts Finder" current_stage: "Award" buyer: "SEFTON COUNCIL" published: "2018-05-15" --- # Welcome Ambassadors Programme Buyer: SEFTON COUNCIL Current stage: Award OCID: ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9.json) ## Summary The Welcome Ambassadors Programme, initiated by Sefton Council, is a tender aimed at enhancing visitor and resident experiences in Southport, particularly during events like the Open Golf Championships scheduled for July. This service falls under the category of recreational, cultural, and sporting services, with a contract value of £100,000. The procurement method used is an open procedure, with the tender period having ended on 27 April 2017. The contract is set to commence on 1 May 2017 and will continue until 31 October 2017, engaging a dedicated team to provide exceptional public engagement and support. This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that have expertise in customer service, public engagement, or community support. Given the emphasis on managing public interactions and issues within the community, businesses that offer training services, uniform provision, or have experience in public-facing roles will find this tender a viable avenue for growth. Engaging in this programme allows companies to showcase their capabilities during high-profile events, potentially leading to further contracts in similar public service fields. ## Notice The aim of the Welcome Ambassadors is to provide an exceptional welcome to all visitors and residents across Southport. This will commence with the Open Golf Championships and July and will extend through the work supported via the Coastal Communities Fund programme of works. The importance of such as role is to engage with the public, offer advice, directions and general information alongside managing any town centre issues such as rough sleeping etc. These Ambassadors provide a face for people and a link to SMBC and BID. The aspiration is that all visitors and residents feel safe, welcome and involved in the town and its ongoing developments. Events such as the Open Golf offer an ideal showcase for Southport and Sefton. Specification 1. A team of 3 full -time Ambassadors, working 9-hour shifts (exact hours tbc) 2. 7 day cover with 2 Ambassadors on duty each day. 3. A full uniform (winter and summer) 4. A bespoke, ongoing training programme, including full induction, health & safety training, ELS, public facing and customer service skills. 5. Licensing and operation of the PDA reporting system, including real-time dashboard and monthly management reports. 6. Full management support and monthly updates with the team ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b54d462e-ac13-4ee1-90f9-bf903f714205 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 May 2018 | | Submission deadline | 27 Apr 2017 | | Future notice date | Not specified | | Award date | 27 Apr 2017 | | Contract period | 30 Apr 2017 - 1 Nov 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | £90,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SEFTON COUNCIL | | Locality | BOOTLE | | Post town | Liverpool | | Postcode | L20 3UU | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD73 Sefton | | Local authority | Sefton | | Electoral ward | Linacre | | Westminster constituency | Bootle | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | THE WELCOME PEOPLE | ## CPV Codes ### Divisions - 92 - Recreational, cultural and sporting services - 98 - Other community, social and personal services ### Codes - 92000000 - Recreational, cultural and sporting services - 98000000 - Other community, social and personal services ## Release History - 15 May 2018 at 07:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b54d462e-ac13-4ee1-90f9-bf903f714205 - 25 Apr 2017 at 13:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b54d462e-ac13-4ee1-90f9-bf903f714205 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b54d462e-ac13-4ee1-90f9-bf903f714205 25th April 2017 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=a3a7d684-bc29-e711-80df-005056b64545 Advert ## Notice URLs - http://www.sefton.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a74b9c18-2d5a-4765-96d1-61b425fc1da9.json.