---
title: "Technical Support and Consultancy for Customer Hub and Service Experience (CHASE)"
ocid: "ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2020-12-01"
---

# Technical Support and Consultancy for Customer Hub and Service Experience (CHASE)

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef.json)

## Summary

The procurement process involves the WEST YORKSHIRE COMBINED AUTHORITY, which has awarded a contract titled "Technical Support and Consultancy for Customer Hub and Service Experience (CHASE)." This contract falls under the industry category of technical support services and is located in the Yorkshire and the Humber region of the United Kingdom. The award was confirmed on 3rd July 2020, with a total contract value of £85,000. The contract is set to begin on 14th October 2020 and may extend for up to five years, comprising an initial year with four additional one-year extensions. The procurement method was selective, involving a call-off from a framework agreement, with the tender period concluding on 18th June 2020.

This tender presents opportunities for businesses providing technical support services, particularly those capable of delivering consultancy and supplementary support to enhance customer service capabilities. Companies that are well-suited to compete are typically those with experience in technical consultancy and customer service improvement, especially large-scale organisations, given that the awarded contract does not favour small or voluntary sector enterprises. This engagement could help businesses broaden their client base and establish ongoing relationships with a public authority in the region.

## Notice

This support arrangement is required to complement internal development resources and add reassurance and contingency for emergency situations. The contract will be for an initial 1 year period with 4 additional 1 year extensions creating a total possible contract length of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dee5ba2d-589f-4dd6-b287-ebfb4746bc0a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2020 |
| Submission deadline | 18 Jun 2020 |
| Future notice date | Not specified |
| Award date | 2 Jul 2020 |
| Contract period | 13 Oct 2020 - 13 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,000 |
| Lots value | Not specified |
| Awards value | £85,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 1 Dec 2020 at 15:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dee5ba2d-589f-4dd6-b287-ebfb4746bc0a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dee5ba2d-589f-4dd6-b287-ebfb4746bc0a
  1st December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef.json.