---
title: "ICT Support, Infrastructure, Telephony & Connectivity"
ocid: "ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DUNSTABLE TOWN COUNCIL"
published: "2024-05-31"
---

# ICT Support, Infrastructure, Telephony & Connectivity

Buyer: DUNSTABLE TOWN COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282.json)

## Summary

The Dunstable Town Council is looking for an organisation to provide IT support services, including managing IT infrastructure, telephony, connectivity, and licensing. The contract is valued at £100,000 and falls under the CPV category of IT services. The procurement method is an open procedure, with a tender deadline of 26th February 2024. The contract is expected to start on 1st July 2024 and last for three years, with a possible extension of up to two years. The Town Council aims to make a decision on the contract award by 22nd March 2024.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) in the IT services sector. Businesses capable of providing comprehensive IT support services and meeting the Council's requirements for service delivery, account management, and billing are well-suited to compete. Interested parties should ensure their tender responses are complete and accurate to avoid rejection. The successful bidder will need to commence work by 1st July 2024 and demonstrate compliance with relevant standards and regulations throughout the service delivery period.

## Notice

Dunstable Town Council is seeking an organisation to provide an IT Support contract which includes management of our existing IT infrastructure, telephony, connectivity, and licencing. Further details are outlined below. It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities. The supplier may sub-contract delivery of certain areas if this is made clear in the tender response and that by sub-contracting it does not stop the organisation providing the single support, account management and billing required. The tender applicant must also provide detail on how they validate any working relationship with a 3rd party contractor. All parties must be fully insured. The supplier may sub-contract elements of service provision but must state clearly in their response that they remain entirely responsible for the delivery of service, the quality of that service and its associated communications. This should include, but is not limited to, ensuring that all services are delivered in compliance with appropriate regulations and standards, and are appropriately insured. The use of sub-contractors will be entirely transparent to the Council. Contract Period The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement. DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024. Incomplete Tender Documents Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate. Receipt of Tender Documents The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to accounts@dunstable.gov.uk with subject 'ICT Tender' to arrive no later than 12 noon on 26 February 2024. Additional information: Tender Clarifications: In Appendix A - Existing: IT Systems & Equipment Under the Equipment section it reads: 72 PC's recorded across all sites. This should read: 72 devices recorded across all sites as outlined below: Total number of on prem physical servers = 1 Total number of on prem virtual servers = 2 Total number of on prem virtual server backup services = 1 (Note: On Prem Backup device & Cloud office Hybrid Service). On Prem Physical Edge Firewalls = 6 On Prem Physical Core Switch = 4

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b1318d1-6ab3-4036-9b59-6901fd952bbb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2024 |
| Submission deadline | 26 Feb 2024 |
| Future notice date | Not specified |
| Award date | 18 Mar 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £201,188 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUNSTABLE TOWN COUNCIL |
| Locality | DUNSTABLE |
| Post town | Luton |
| Postcode | LU6 1NF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Dunstable East |
| Westminster constituency | Dunstable and Leighton Buzzard |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLOUDY GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 May 2024 at 15:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4b1318d1-6ab3-4036-9b59-6901fd952bbb
- 22 Feb 2024 at 08:47 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4830a723-e193-401f-91ea-c503a5448c5a
- 21 Feb 2024 at 11:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4830a723-e193-401f-91ea-c503a5448c5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4b1318d1-6ab3-4036-9b59-6901fd952bbb
  31st May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4830a723-e193-401f-91ea-c503a5448c5a
  22nd February 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e644dcf-7daf-4d4d-bd4a-13d5534d25b4
- https://www.dunstable.gov.uk/uncategorized/ict-support-infrastructure-telephony-connectivity/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7712e69-0ebb-456c-8c16-853fda87d282.json.