---
title: "Award of Telephony Support and maintenance"
ocid: "ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH TYNESIDE COUNCIL"
published: "2018-08-07"
---

# Award of Telephony Support and maintenance

Buyer: NORTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592

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## Summary

The procurement process involves North Tyneside Council, which has awarded a contract for the "Award of Telephony Support and Maintenance." This contract falls within the services industry category, specifically for the maintenance of information technology equipment. The contract, valued at £48,500, is located in the North East of England, covering areas served by the council's telephony system. The procurement method used was a Single Tender, and the contract period spans from 1 April 2018 to 31 March 2019, with a tender period that concluded on 23 March 2018.

This tender presents a significant opportunity for businesses specialising in telephony services and IT support, particularly those with capabilities in SIP migration and maintenance of IT equipment. Small and medium-sized enterprises (SMEs) are encouraged to compete, as the contracting authority is open to their participation. Businesses that offer innovative and economically efficient telephony solutions will find themselves well-suited to bid for the contract, potentially enhancing their market presence and contributing to local development.

## Notice

AWARD ONLY OF:- Support and maintenance for the Authority's Telephony in particular with SIP migration which is a change to the provision of the telephone lines to NTC. We currently have 180 Featurenet 1000 phone lines, 120 into Quadrant and 60 into Killingworth which carry all of NTC's phone calls. BT's Featurenet 1000 will be end of life in 2020 so in advance of this the Authority is migrating to SIP. The current Featurenet contract includes line rentals plus call. SIP trunking is the service that's in the fast process of replacing ISDN lines. It's a telephony service that's IP-based, which means you can conjoin voice and data services in order to make your business' telecoms more economically efficient.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5dbab5dc-55d6-437d-98c8-6516f27103a3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Single Tender |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2018 |
| Submission deadline | 23 Mar 2018 |
| Future notice date | Not specified |
| Award date | 22 Mar 2017 |
| Contract period | 31 Mar 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH TYNESIDE COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE27 0BY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Shiremoor |
| Westminster constituency | Cramlington and Killingworth |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50312610 - Maintenance of information technology equipment

## Release History

- 7 Aug 2018 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5dbab5dc-55d6-437d-98c8-6516f27103a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5dbab5dc-55d6-437d-98c8-6516f27103a3
  7th August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592.json.