---
title: "Voicescape 12 Month Proof of Concept"
ocid: "ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2022-08-31"
---

# Voicescape 12 Month Proof of Concept

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538.json)

## Summary

The Durham County Council has awarded the contract for the "Voicescape 12 Month Proof of Concept" project to VOICESCAPE LIMITED. The procurement method used was selective, involving a call-off from a framework agreement. The contract period will start on 1st September 2022 and end on 31st August 2023. The procurement focused on services within the CPV category of "Industry specific software package". The tender period ended on 24th August 2022, with the award worth £36,093 in GBP.

This tender presents opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations to engage in providing specialised software services. Businesses within the North East of the United Kingdom are well-suited to compete. The contracting authority, Durham County Council, seeks to implement an automated outreach solution for customer engagement, welfare promotion, and efficient resource utilisation, indicating a focus on enhancing operational effectiveness and service delivery.

## Notice

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Aug 2022 |
| Submission deadline | 24 Aug 2022 |
| Future notice date | Not specified |
| Award date | 24 Aug 2022 |
| Contract period | 31 Aug 2022 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £36,093 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 31 Aug 2022 at 13:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28
  31st August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538.json.