--- title: "Contract to Provide a Digital Platform for Business Assistance in Exporting to Japan" ocid: "ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE" published: "2022-02-04" --- # Contract to Provide a Digital Platform for Business Assistance in Exporting to Japan Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE Current stage: Tender OCID: ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7b369d4-c8b0-436f-88d9-ba0d03e55c8a.json) ## Summary The Foreign, Commonwealth and Development Office is seeking a partner to deliver a digital platform aimed at assisting British businesses in exporting to Japan. The contract, titled "Contract to Provide a Digital Platform for Business Assistance in Exporting to Japan," falls under the services category and is valued at £45,000. The procurement is currently in the tender stage, with submissions due by 16 March 2022. The initiative is designed to create an online hub for information and support related to exporting, based in London, England. This tender presents significant growth opportunities for businesses specialising in digital content management, web platform development, and event coordination, especially those with experience in cross-border trade. Companies that can deliver comprehensive digital solutions and manage communication efficiently will be particularly competitive in this process. The ability to produce engaging content, handle enquiries, and host digital events will be essential for prospective bidders looking to contribute to enhancing British firms’ engagement with the Japanese market. ## Notice Background British businesses are attracted by the opportunities in Japan, but exporting to Japan can be a daunting experience. We want an online hub where businesses can learn about opportunities, find tips on how to do business in Japan, view event schedules, and contact a team to have their queries answered. Summary DIT Japan is looking for a partner to provide an online platform which will host digital content and provide an enquiry service with the aim of aiding British businesses find opportunities in Japan. Requirement * Create a digital platform to host information related to exporting to Japan. * Provide market information, reports and digital content via the digital platform. o Produce one podcast per month. o Plan and implement a payable export business support service, and respond to requests via that service within 3 business days. o Host, join and support 20 digital events (e.g. webinars) with DIT teams in the UK and Japan per year. o Create export business support guides on the digital platform and update them within 1 week of any substantial change. o Create list of, and engage with, key UK-Japan export stakeholders (a Partner Programme), and maintain the Partner Programme within 1 working day of any change. o Create and maintain blog-style sector-specific industry advice pages on the digital platform, including publishing event invites and newsletters when required. * Provide a general enquiry validation and handling service. o Respond to all enquiries, between 500-900 per year, received via the digital platform's Contact Us page within 3 business days. o Implement and respond to enquiries received through a Chat Now function on the digital platform. o Work with DIT Japan to develop a workflow to handle enquiries depending on an agreed sector priority list, which is subject to change throughout the year. o Provide DIT director with a twice-yearly report of the enquiries and their outcomes with a sample of 10 responses for governance purposes. * Create and maintain an online sign-up system for trade missions, and host information packs for mission members as required working with DIT Japan. * Create a sign-up system with analytics tracking, ideally through Google Analytics, that's compliant with Government privacy regulations and periodically sharing this data with DIT. Specific metrics and sharing schedule to be agreed with the successful supplier upon award. Privacy regulations are detailed in point 9 of the Service Standard: https://www.gov.uk/service-manual/service-standard/point-9-create-a-secure-service * Working with DIT Japan, issue newsletters and event invitations to signed-up users. * Create content accessible only to signed-up users. * Optimise search engine results for the digital platform. * General maintenance of the digital platform, working with DIT, including logos and branding. * Maintain the database of registered users securely in accordance with data protection laws. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3f3f189-31e6-4506-8d55-cc65035f3525 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Feb 2022 | | Submission deadline | 16 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2AH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212783 - Content management software development services ## Release History - 4 Feb 2022 at 07:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f3f3f189-31e6-4506-8d55-cc65035f3525 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f3f3f189-31e6-4506-8d55-cc65035f3525 4th February 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/65e25a7b-977f-4ca2-a612-f2cfda9a0b99 ## Notice URLs - https://www.gov.uk/service-manual/service-standard/point-9-create-a-secure-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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