---
title: "CPU 8599 Eforms & Customer Experience Platform (GranicusGovTech)"
ocid: "ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Nottingham City Council"
published: "2026-08-26"
---

# CPU 8599 Eforms & Customer Experience Platform (GranicusGovTech)

Buyer: Nottingham City Council  
Current stage: Award  
OCID: ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4.json)

## Summary

Nottingham City Council procured an eforms and customer experience platform, branded GranicusGovTech. The requirement covers software and information systems, together with related IT services such as consulting, software development, internet services and support. The platform is intended to support the council’s electronic forms and customer-facing digital services. Delivery is associated with the East Midlands, with the council based in Nottingham. This is a services requirement suitable for small and medium-sized enterprises. The selected supplier, Granicus-Firmstep Ltd, is a London-based SME specialising in the named platform. Businesses active in public-sector digital transformation, online forms, customer experience technology, software implementation or managed IT support would find the subject matter relevant.

The procurement has been completed and awarded to Granicus-Firmstep Ltd. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 31 March 2026 at 12:00. The award was made on 31 March 2026. The awarded value is £143,420. The contract runs from 1 April 2026 to 31 March 2028. There is one requirement covering the platform and associated services, rather than separately identified lots. The tender was marked suitable for SMEs and unsuitable for voluntary, community and social enterprises. The published outcome records an active award to Granicus-Firmstep Ltd; no separate contract signature or completion outcome is recorded.

This award is a useful benchmark for suppliers seeking future Nottingham City Council work in digital customer services. A credible competitor would need to provide an established electronic forms platform and customer experience technology, with the capability to support software, online information systems and associated IT services. Relevant strengths would include configuring and implementing digital forms, integrating customer-facing services, providing software development or consultancy, and delivering reliable ongoing internet and technical support. The buyer’s use of a framework call-off shows that suppliers need an appropriate framework route, or a position with a framework provider, as well as the ability to meet public-sector delivery requirements. SME scale is demonstrably compatible with this requirement, so smaller specialist platform and digital service firms can be credible competitors.

## Notice

Eforms & Customer Experience Platform (GranicusGovTech)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd7e4361-3a7f-4bd3-824b-50551fc26222 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2026 |
| Submission deadline | 31 Mar 2026 |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 1 Apr 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,420 |
| Lots value | Not specified |
| Awards value | £143,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Nottingham City Council |
| Locality | NOTTINGHAM |
| Postcode area | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Granicus-Firmstep Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Aug 2026 at 15:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd7e4361-3a7f-4bd3-824b-50551fc26222

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd7e4361-3a7f-4bd3-824b-50551fc26222
  26th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4.json.