---
title: "Contact Centre Telephony Support and Maintenance"
ocid: "ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF SOUTHWARK"
published: "2018-05-23"
---

# Contact Centre Telephony Support and Maintenance

Buyer: LONDON BOROUGH OF SOUTHWARK  
Current stage: Award  
OCID: ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a

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## Summary

The London Borough of Southwark has successfully completed a procurement process for the contract titled "Contact Centre Telephony Support and Maintenance," which focuses on the hosting and support of Avaya contact centre telephony systems. This tender falls within the services category, specifically classified under telephone equipment (CPV code 32550000). The procurement method used was an open procedure, with the tender period concluding on 3 December 2017. The contract period commenced on 5 December 2017 and runs until 30 November 2018. The total contract value is £360,000, with the contract awarded to Sabio Ltd.

This tender presents significant opportunities for businesses specialising in telephony support and maintenance services, especially those classified as small and medium-sized enterprises (SMEs), as it encourages competition from local providers. Companies with expertise in contact centre solutions, telecommunications equipment, and related services are particularly well-suited to participate in similar future tenders, thereby fostering growth in their business operations within the public sector.

## Notice

Sabio hosting and support of Avaya contact centre telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4cee4e8-d3be-4e0b-b92e-3b2a5693760e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2018 |
| Submission deadline | 3 Dec 2017 |
| Future notice date | Not specified |
| Award date | 4 Dec 2017 |
| Contract period | 5 Dec 2017 - 30 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | Not specified |
| Awards value | £360,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF SOUTHWARK |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2QH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32550000 - Telephone equipment

## Release History

- 23 May 2018 at 10:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4cee4e8-d3be-4e0b-b92e-3b2a5693760e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4cee4e8-d3be-4e0b-b92e-3b2a5693760e
  23rd May 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.southwark.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a.json.