--- title: "Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey" ocid: "ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380.json" source: "Contracts Finder" current_stage: "Award" buyer: "HOUSING 21" published: "2021-11-18" --- # Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey Buyer: HOUSING 21 Current stage: Award OCID: ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380.json) ## Summary The procurement process involves Housing 21, a housing association based in Birmingham, England, which provides accommodation and care services for older individuals. The tender, titled "Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey," pertains to marketing services and has a total value of £50,000. The procurement method employed is a direct single tender action, which is below the procurement threshold. The tender period concluded on 26th February 2021, with the contract period starting on 19th March 2021 and ending on 18th March 2022. This tender offers significant opportunities for businesses, particularly those specialising in market research, survey design, and data analysis. Companies with experience in conducting satisfaction surveys, especially within the housing or public service sectors, would be well-suited to compete. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage in this procurement, as Housing 21 values diverse input to enhance their resident experience and feedback processes. ## Notice Housing 21 is a Housing Association which provides housing and care services to people in later life. The organisation has existed for over 50 years, starting out as the Royal British Legion Housing Association. In 1992 we changed our name to 'Housing 21' and expanded our service offer to all older people, not just those with a services background. We changed our name to Housing & Care 21 in April 2014 to coincide with our 50th anniversary. In 2019, our name reverted to Housing 21 following feedback from residents that they did not like the word 'care' in the name. We now manage over 20,500 extra care, sheltered apartments or bungalows in over 550 sites across England. At the heart of Housing 21 planning, are frequent customer engagement exercises, which includes creating positive opportunities to listen to resident's experiences, then to feed this information back into planning. With this in mind, Housing 21 is excited to launch this competition, in view of seeking to appoint a suitably qualified and experienced professional organisation to deliver its 2021 National Residents' & Leaseholders' Satisfaction Survey This annual survey is important to Housing 21 as it acts as an "independent activity" that enables us to reflect on survey information, and understand where residents feel we have achieved well, and those areas where improvements should be made. This information then forms a moderation plan that shapes our future, promoting quality experiences for residents. Key requirements in this task include the following: i. Consulting and recommendations on existing questionnaire in partnership with Housing 21 ii. Managing the survey logistics, i.e. its printing form, logistics distribution and returns Including two communications where required iii. Analysis iv. Then presenting outcome information back to the Executive team in the form of a presentation. Bidders can access this opportunity by Registering or Logging into the Delta E-Sourcing Portal https://www.delta-esourcing.com/ and entering the access code: 43925TAW3G Additional information: https://www.delta-esourcing.com/ Access Code: 43925TAW3G ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/367d66f6-6da9-4d7d-a0b4-37da80134906 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Direct | | Procurement method details | Single tender action (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2021 | | Submission deadline | 26 Feb 2021 | | Future notice date | Not specified | | Award date | 18 Mar 2021 | | Contract period | 30 Mar 2021 - 30 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | £42,125 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOUSING 21 | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B16 8TP | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ACUITY RESEARCH & PRACTICE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342000 - Marketing services ## Release History - 18 Nov 2021 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/367d66f6-6da9-4d7d-a0b4-37da80134906 - 1 Feb 2021 at 17:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/583795a8-514a-4e17-96ba-315b7e61cbee ## Documents - https://www.contractsfinder.service.gov.uk/Notice/367d66f6-6da9-4d7d-a0b4-37da80134906 18th November 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/583795a8-514a-4e17-96ba-315b7e61cbee 1st February 2021 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.housing21.org.uk - https://www.delta-esourcing.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380.json.