---
title: "Web User Research - Further Competition CCS RM1043.8 Digital Outcomes"
ocid: "ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2025-05-12"
---

# Web User Research - Further Competition CCS RM1043.8 Digital Outcomes

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d.json)

## Summary

The procurement process initiated by the Information Commissioner's Office (ICO) focuses on enhancing user experience and digital services through a project titled "Web User Research - Further Competition CCS RM1043.8 Digital Outcomes." This selective procurement under a call-off from a framework agreement targets the information technology services sector and is geographically centred in the North West of the United Kingdom. The tender concluded on 1st October 2024, with the active award to CACI Limited taking effect from 31st March 2025, for a contract period ending on 30th March 2027. The total contract value is £64,000 GBP.

This tender presents significant opportunities for businesses specialising in digital user research and service design to collaborate with a public authority like the ICO. SMEs and VCSEs are particularly well-suited to compete within this framework due to its supportive procurement approach, fostering inclusive growth. Additionally, the focus on enhancing digital interfaces and user experiences positions businesses with UX/UI expertise to contribute substantially and gain exposure in the public sector.

## Notice

Further competition - CCS RM1043.8 Digital Outcomes. To undertake a wide range of research and design activities to support the ICO in the development of better user experience (UX), user interfaces (UI) and service design for the ICO's website and digital services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ddc3a1df-685a-4a29-9dfe-339e4b88333b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2025 |
| Submission deadline | 1 Oct 2024 |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 30 Mar 2025 - 30 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,000 |
| Lots value | Not specified |
| Awards value | £64,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CACI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 12 May 2025 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ddc3a1df-685a-4a29-9dfe-339e4b88333b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ddc3a1df-685a-4a29-9dfe-339e4b88333b
  12th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a7f66b8e-7e88-4e48-b407-61a13a785b9d.json.