---
title: "21-S-12"
ocid: "ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2022-01-14"
---

# 21-S-12

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83.json)

## Summary

NS&I has completed a procurement process for the title "21-S-12", which pertains to a two-year membership with The Institute of Customer Service. This falls under the market research services category (CPV code: 79310000) and is located in London, United Kingdom. The award stage was officially recognised on 4 February 2022, following a single tender action procurement method. The contract period extends from 1 February 2022 to 31 January 2024, with all tender activities concluding on 14 January 2022.

This tender presents excellent opportunities for businesses looking to enhance their service offerings in market research. Given the nature of the procurement, firms specialising in customer service and market research are particularly well-suited to participate in similar future opportunities. Engaging in contracts like this can help businesses not only to expand their client base but also to establish long-term affiliations with prestigious organisations such as NS&I.

## Notice

Membership of The Institute of Customer Service for a two year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/189c8b61-9f50-4bf3-913e-f9e2c04be024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 14 Jan 2022 |
| Contract period | 1 Feb 2022 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 14 Jan 2022 at 11:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/189c8b61-9f50-4bf3-913e-f9e2c04be024

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/189c8b61-9f50-4bf3-913e-f9e2c04be024
  14th January 2022 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Link to e-procurement portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83.json.