---
title: "Call Centre Ancillary Services - Interactive Voice Assistant Phase 2"
ocid: "ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2023-03-02"
---

# Call Centre Ancillary Services - Interactive Voice Assistant Phase 2

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c.json)

## Summary

The North Yorkshire County Council has awarded a contract for Call Centre Ancillary Services - Interactive Voice Assistant Phase 2 to Opus Business Systems Limited. The procurement method was direct award, and the contract period is from 22nd February 2023 to 31st March 2026. The tender took place in Yorkshire and the Humber region for software package and information systems.

This contract presents opportunities for SMEs and VCSEs to provide goods and services to support the Call Centre Ancillary Services project. Businesses in the software and information systems industry, especially those offering interactive voice assistant solutions, would find this tender ideal for business growth. North Yorkshire County Council is the contracting authority for this procurement process.

## Notice

Initial term: 22 February 2023 - 31 March 2024 OTE 1: 01 April 2024 - 31 March 2025 OTE 2: 01 April 2025 - 31 March 2026

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e55ae1c6-f7ce-472a-984f-7e2bc5e8433c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2023 |
| Submission deadline | 14 Feb 2023 |
| Future notice date | Not specified |
| Award date | 16 Feb 2023 |
| Contract period | 22 Feb 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £580,374 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Mar 2023 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e55ae1c6-f7ce-472a-984f-7e2bc5e8433c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e55ae1c6-f7ce-472a-984f-7e2bc5e8433c
  2nd March 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=60230&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c.json.