--- title: "Independent Health Complaints Advocacy Service (IHCAS)" ocid: "ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF SOUTHWARK" published: "2021-09-17" --- # Independent Health Complaints Advocacy Service (IHCAS) Buyer: LONDON BOROUGH OF SOUTHWARK Current stage: Tender OCID: ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37.json) ## Summary The London Borough of Southwark is undertaking an open tender process to procure an Independent Health Complaints Advocacy Service (IHCAS). This initiative, crucial for supporting individuals navigating the complaints procedures related to health services, is set against the backdrop of the Health and Social Care Act 2012. The tender is currently active, with the deadline for submissions on 22 October 2021. The contract, valued at £300,000, is intended to commence on 1 April 2022 and will last until 30 April 2025, focusing on health and social work services in England. This procurement opportunity allows businesses, particularly those experienced in providing advocacy or social work services, to engage with public sector contracts. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider tendering, given their suitability for this service provision that requires an understanding of healthcare complaints and strong advocacy skills. The contract will benefit organisations capable of delivering legal compliance and compassionate support to patients and service users through the healthcare complaints process. ## Notice Description: The London Borough of Southwark intends to procure a new Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. Southwark is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b283b66-d7a4-4bdd-a139-954fbd3f1036 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Sep 2021 | | Submission deadline | 22 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 30 Apr 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF SOUTHWARK | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2QH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85300000 - Social work and related services ## Release History - 17 Sep 2021 at 11:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b283b66-d7a4-4bdd-a139-954fbd3f1036 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6b283b66-d7a4-4bdd-a139-954fbd3f1036 17th September 2021 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.southwark.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37.json.