---
title: "outsourced casework services"
ocid: "ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2019-04-05"
---

# outsourced casework services

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e

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## Summary

The Housing Ombudsman Service is currently inviting tenders for outsourced casework services, focused on the investigation and resolution of housing complaints. This procurement falls under the administration services category and is based in London, England. The tender process, which is an open procedure beneath the threshold, commenced on 5th April 2019 and will close on 18th April 2019. The contract period is set to begin on 6th May 2019 and conclude on 5th May 2020, with a total contract value of £181,302, including a minimum value of £150,000.

This tender presents an excellent opportunity for businesses specialising in complaint handling and dispute resolution services, especially those experienced in working with Ombudsman Schemes or the regulatory industry. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement process is well-suited for their involvement. Interested suppliers should closely monitor the clarification updates provided by the Housing Ombudsman Service to prepare their submissions effectively.

## Notice

This is a procurement notice for outsourced services support for the investigation and determination of housing complaint cases. How to apply and the requirements of the service are detailed in the attachments provided. Only suppliers who have provided similar investigative complaint handling dispute resolution services for Ombudsman Schemes or the regulatory industry will be considered. Additional information: Where suppliers have clarification questions, these can be submitted by email to rdcruz@housing-ombudsman.org.uk during the clarification period as stipulated in "Procurement 2019 outsourced case work services" . Anonymised questions and their related responses will be published on our website on a regular basis over the clarification period. Interested suppliers are encouraged to frequently check for updates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2019 |
| Submission deadline | 18 Apr 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 May 2019 - 5 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £181,302 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 5 Apr 2019 at 10:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6
  5th April 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/58ae8f30-c684-42e3-8052-03a1f325db2b
  ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/96d7c56b-fad0-45e6-ad7e-eb3de0388ce7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2885b9fc-3600-44c1-b897-c9052f74d6fa

## Notice URLs

- http://www.housing-ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e.json.