---
title: "BT Smart Messaging"
ocid: "ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2024-03-25"
---

# BT Smart Messaging

Buyer: NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3.json)

## Summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust has awarded a contract for BT Smart Messaging, a software package and information systems. The procurement method was selective, involving a call-off from a framework agreement. The contract value is £53,460 GBP, with a contract period starting on April 22, 2024, and ending on April 21, 2025. The award was made to BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY. The location for the delivery is in Norwich, East of England, United Kingdom. The tender period ended on March 21, 2024.

This tender for Smart Messaging services presents an opportunity for businesses involved in software development and information systems to engage with healthcare organisations in the UK. Companies with expertise in messaging platforms, API development, and regulatory compliance solutions would be well-suited to compete. The procurement process has now reached the award stage, providing businesses with a clear understanding of the contract details and timelines. Businesses interested in providing tailored messaging solutions should consider engaging with the Norfolk and Norwich University Hospitals NHS Foundation Trust for potential future opportunities.

## Notice

The Smart Messaging platform, complete with its suite of applications and APIs, is designed to help organisations fulfil their messaging requirements across multiple channels, such as SMS, voice, email and Rich Communications Services, "RCS". It is a web-based tool that simultaneously supports the composition and management of outbound and inbound campaigns. Organisations will be able to build contact databases, personalise messages, schedule campaigns and manage opt-in and opt-out lists to ensure regulatory compliance. The platform also provides a comprehensive set of APIs to enable development, migration and automation of existing and new services, enabled across multiple channels.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75fb808b-5eb3-40a1-ba2d-9f93718af2b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2024 |
| Submission deadline | 21 Mar 2024 |
| Future notice date | Not specified |
| Award date | 8 Mar 2024 |
| Contract period | 21 Apr 2024 - 21 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,460 |
| Lots value | Not specified |
| Awards value | £53,460 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7UY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | Cringleford |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Mar 2024 at 12:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75fb808b-5eb3-40a1-ba2d-9f93718af2b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75fb808b-5eb3-40a1-ba2d-9f93718af2b2
  25th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a868ec54-b90d-43a0-9d0d-240dcc0b12c3.json.