---
title: "Customer Survey Services"
ocid: "ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOME GROUP"
published: "2022-02-22"
---

# Customer Survey Services

Buyer: HOME GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b

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## Summary

The procurement process is being conducted by Home Group, located in Newcastle upon Tyne, UK. The tender, titled "Customer Survey Services," aims to procure services for customer satisfaction surveys, including telephone and postal surveys, with a total contract value of £480,000. The procurement is currently at the active tender stage and follows an open procedure. Bids must be submitted by 28th March 2022, while the contract is scheduled to commence on 8th June 2022 and run for a year until 8th June 2023.

This tender represents a notable opportunity for businesses specialising in survey and data analysis services, particularly those able to provide customer satisfaction survey solutions. Companies equipped with expertise in conducting telephone and postal surveys may find this particularly beneficial. Engaging in this contract could enable firms to demonstrate their capabilities and potentially expand their client base within the public sector, enhancing their growth prospects.

## Notice

This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc28eb46-4261-4076-be5c-062978c172e5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2022 |
| Submission deadline | 28 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Jun 2022 - 8 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME GROUP |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8ET |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 22 Feb 2022 at 10:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc28eb46-4261-4076-be5c-062978c172e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc28eb46-4261-4076-be5c-062978c172e5
  22nd February 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.homegroup.org.uk/Pages/default.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a87f6273-431b-4ebb-9760-936f4fbf7c2b.json.