--- title: "Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council" ocid: "ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CHELTENHAM BOROUGH COUNCIL" published: "2022-12-13" --- # Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council Buyer: CHELTENHAM BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a.json) ## Summary The Cheltenham Borough Council is seeking Out of Hours Emergency Call Handling Services for its tenants and leaseholders in Cheltenham. The contract term is 3 years with a possible 1-year extension starting on April 1, 2023. The tender deadline is January 4, 2023, and the contract period ends on March 31, 2026. This procurement opportunity in the services sector offers potential for businesses providing telephone-answering and community health services. Companies with experience in emergency call handling for housing management and anti-social behaviour are well-suited to compete. The procurement stage is active, and interested parties can find more information on the Cheltenham Borough Council's website. ## Notice CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas o Repairs and housing management call handling o Anti-Social Behaviour (ASB) call handling o Business Continuity for telephone services. The service operates between 17.00 hours and 08.00 hours Monday to Friday and 24 hours during public holidays and weekends. CBH close their offices on Christmas Eve (if Christmas Eve falls on a weekend this will be the last working day) and re-open the first working day after recognised Christmas bank holiday period. Offices are closed for New Year's Eve and New Year's Day. CBC require an Out of Hours (OOH) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102. The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays. Also 24 hours in the event of CBC closing over the Christmas and New Year period. Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023. Additional information: To express an interest and download the tender documentation please visit; https://in-tendhost.co.uk/publicagroup/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91cb9159-472c-4157-bb75-d42ee1c80008 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Dec 2022 | | Submission deadline | 9 Jan 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2023 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHELTENHAM BOROUGH COUNCIL | | Locality | GLOUCESTERSHIRE | | Post town | Gloucester | | Postcode | GL50 9SA | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK73 Gloucestershire CC | | Local authority | Cheltenham | | Electoral ward | College | | Westminster constituency | Cheltenham | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 75200000 - Provision of services to the community - 79510000 - Telephone-answering services - 85323000 - Community health services - 98000000 - Other community, social and personal services ## Release History - 13 Dec 2022 at 14:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/91cb9159-472c-4157-bb75-d42ee1c80008 - 23 Nov 2022 at 16:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/91cb9159-472c-4157-bb75-d42ee1c80008 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/91cb9159-472c-4157-bb75-d42ee1c80008 13th December 2022 - Opportunity notice on Contracts Finder - http://www.cheltenham.gov.uk Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/publicagroup/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a.json.