---
title: "Support Services for Customer Relationship Management System"
ocid: "ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2023-02-01"
---

# Support Services for Customer Relationship Management System

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10

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## Summary

The North Yorkshire County Council has awarded a contract for Support Services for Customer Relationship Management System with a value of £175,038.20. The procurement method used was selective, involving call-off from a framework agreement. The contract period starts on April 1, 2023, and ends on March 31, 2025. The procurement stage was "Award", and the tender period ended on December 16, 2022. The buying organisation, North Yorkshire County Council, is located in Northallerton, Yorkshire and the Humber. The industry category for this contract is specific software services.

This tender for support services provides an opportunity for SMEs, as evidenced by the suitability criteria. Businesses well-suited to compete in this tender are those offering industry-specific software package services or industry-specific software development services. The contract has been awarded to Boxxe Limited, indicating potential for growth for similar technology service providers. The contract duration offers stability for the winning supplier, allowing for business planning and growth strategies over the two-year period.

## Notice

Customer relationship management system services including support and maintenance. Call-off from CCS Framework RM6100. No optional extensions are available.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37c57732-8507-4b6b-bd18-4d5223558263 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2023 |
| Submission deadline | 16 Dec 2022 |
| Future notice date | Not specified |
| Award date | 30 Jan 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £175,038 |
| Lots value | Not specified |
| Awards value | £175,038 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 72212100 - Industry specific software development services

## Release History

- 1 Feb 2023 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37c57732-8507-4b6b-bd18-4d5223558263

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37c57732-8507-4b6b-bd18-4d5223558263
  1st February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8c03b56-e5d1-40b2-9f74-455889c05e10.json.