---
title: "Service Desk - ICS"
ocid: "ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ICS ON BEHALF OF DSIT AND DESNZ"
published: "2025-10-20"
---

# Service Desk - ICS

Buyer: ICS ON BEHALF OF DSIT AND DESNZ  
Current stage: Award  
OCID: ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b.json)

## Summary

The procurement process involves a call-off contract for ICS Service Desk Support under the CCS Gcloud 14, Lot 3 Cloud Support, facilitated by the Department for Energy Security and Net Zero. The buying organisation is ICS, acting on behalf of DSIT and DESNZ, headquartered in London, England. The industry category is IT services, covering consulting, software development, internet, and support, with a broad geographic reach including the UK, British Overseas Territories, and Europe. The procurement is now in the completion stage, with the contract period spanning from 28 August 2025 to 31 July 2026. The contract value is £3,200,000, awarded through a selective procurement method as a call-off from a framework agreement.

This tender presents substantial opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are specifically mentioned as suitable candidates, indicating a preference for a diverse pool of suppliers. Participation in this procurement could bolster business growth by establishing or enhancing relationships within the public sector, leveraging expertise in cloud support solutions, and expanding service portfolios across multiple regions.

## Notice

Department for Energy Security and Net Zero contract for ICS Service Desk Support. Call-off contract under CCS Gcloud 14, Lot 3 Cloud Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/289b41cf-828c-404a-852b-aea2b7b718f0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2025 |
| Submission deadline | 5 Feb 2025 |
| Future notice date | Not specified |
| Award date | 31 Jul 2025 |
| Contract period | 27 Aug 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,200,000 |
| Lots value | Not specified |
| Awards value | £1,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ICS ON BEHALF OF DSIT AND DESNZ |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2EG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2025 at 09:08 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/289b41cf-828c-404a-852b-aea2b7b718f0
- 1 Sep 2025 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/289b41cf-828c-404a-852b-aea2b7b718f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/289b41cf-828c-404a-852b-aea2b7b718f0
  20th October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c28c3993-529f-48f9-b447-bb0682157b5b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b.json.