--- title: "Workforce Management" ocid: "ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745.json" source: "Contracts Finder" current_stage: "Planning" buyer: "H M REVENUE & CUSTOMS" published: "2019-07-03" --- # Workforce Management Buyer: H M REVENUE & CUSTOMS Current stage: Planning OCID: ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745.json) ## Summary The procurement process is being led by HM Revenue & Customs (HMRC) in Salford, England, with the tender titled "Workforce Management." This initiative, currently in the planning stage, is centred around the procurement of innovative workforce management solutions, aiming to enhance operational capabilities across various channels. A key date to note is the engagement end date on 19th July 2019, by which interested parties should express their interest. The procurement is classified under the CPV code 48451000, which pertains to enterprise resource planning software packages, ensuring a focus on advanced technological solutions for workforce management. This tender presents a significant opportunity for businesses specialising in workforce management, enterprise resource planning software, or related services. Companies that can offer flexible, open standards-based solutions that integrate with existing systems are particularly well-suited to compete. With HMRC seeking best-in-class services to boost customer engagement and operational efficiency, growth potential is high for SMEs and suppliers that can demonstrate innovative capabilities in this domain. Interested parties are encouraged to register on the HMRC SAP/Ariba portal to participate in the electronic market engagement exercise and access further information. ## Notice This to alert interested parties that HM Revenue and Customs (HMRC) is considering procurement options to meet its needs of a leading edge/best in class workforce management service. This includes, but is not exclusive to: planning, forecasting and scheduling work, operating in real time/intraday, and supporting the allocation of employees whilst driving high levels of employee engagement. In addition, its purpose is to initiate an electronic market engagement exercise. HMRC is one of the largest customer service organisations in Government, with 50000+ staff receiving 10s of millions of web interactions, web chat, telephony interactions and post (scanned and paper). We aim to deliver a world class customer service whilst building high levels of employee engagement. HMRC requires a Workforce Management (WFM) capability to plan and forecast in an 'omni-channel environment'; monitoring and adapting in real time (intraday) as business needs evolve. The WFM capability is required to be flexible, open standards-based and must ingrate (possibly via RESTful API's) with HMRC's wider Contact Engagement capability and eco-system; including: workflow management, telephony services, agent/advisor assistants, web chat, mail scanning services and analytics and HR systems. Interested parties should be aware that HMRC are currently considering procurement options to meet a variety of customer contact requirements across several channels, Ref No: SR251887682. In addition to raising awareness of potential procurement activity, this notice is to facilitate an electronic market engagement exercise so HMRC can test the market. Interested parties can register on the HMRC SAP/Ariba portal, where HMRC will be able to upload information, including questionnaires, for interested parties to access & submit responses to help further inform requirements. Additional information: HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRC's Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained 'your account ID (AN) number, please email e.procurement@hmrc.gsi.gov.uk with the following information: - the contract title and reference: (Workforce Management: SR248954246), - your organisation's HMRC SAP Ariba account ID: AN, - your organisation's name, - your name, - your email address, - your telephone number. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=407705662 GO Reference: GO-2019628-PRO-15041368 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ad67887-97f9-4244-8c8e-f38c8187a782 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Jul 2019 | | Submission deadline | Not specified | | Future notice date | 19 Jul 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48451000 - Enterprise resource planning software package ## Release History - 3 Jul 2019 at 11:36 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1ad67887-97f9-4244-8c8e-f38c8187a782 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1ad67887-97f9-4244-8c8e-f38c8187a782 3rd July 2019 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d204feea-4459-4958-94ec-ac8aa14eac3e SAP Ariba Supplier Guide - https://www.contractsfinder.service.gov.uk/Notice/Attachment/bbcca1e9-0c0d-4a17-8699-a0dc9bc4964a SAP Ariba Registration Guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/18a0e76c-2942-4e30-8806-a73a909eeb0c Workforce Management RFI - https://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:305666-2019:TEXT:EN:HTML OJEU Notice ## Notice URLs - http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=407705662 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745.json.