---
title: "GB-London: 002166 User Journey Mapping"
ocid: "ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH LIBRARY"
published: "2023-05-31"
---

# GB-London: 002166 User Journey Mapping

Buyer: BRITISH LIBRARY  
Current stage: Tender  
OCID: ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed

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## Summary

The British Library is seeking research services for the project "002166 User Journey Mapping" in London. The procurement stage is currently active, with a tender deadline of 23rd June 2023 and a contract period running from 7th August 2023 to 7th September 2023. The project falls under the industry category of market research services and has a minimum value of £10,000 and a total value of £25,000.

This tender by the British Library presents an opportunity for small and medium enterprises (SMEs) in the services sector, particularly those with experience in market research. Businesses focusing on user accessibility and barriers analysis in diverse age groups and disabilities are well-suited to compete. The open procedure and suitability for SMEs aim to facilitate fair competition and inclusive participation in the procurement process.

## Notice

Research is needed for us to identify and understand barriers to accessing our sites, services and content across the Library, with a focus on users, non-users and those who 'drop out' before achieving their aim who have protected characteristics. This piece of research will focus primarily on users with a disability and users of differing age groups to our St Pancras site. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8f21fde3-c793-4a7c-8a56-efa802151d73 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2023 |
| Submission deadline | 23 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 6 Aug 2023 - 7 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 31 May 2023 at 10:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8f21fde3-c793-4a7c-8a56-efa802151d73

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8f21fde3-c793-4a7c-8a56-efa802151d73
  31st May 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=783816882
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a8f6eef7-20a8-47d7-ae19-87dac0d5d7ed.json.